events.utilityweek.co.uk/debt
Expert speakers include:
Follow us
@utilityweek using
#consumerdebt
Meghna Tewari
Head of
consumer
vulnerability
strategy
Ofgem
John Russell
Senior director
of strategy &
planning
Ofwat
Karen Walker
Credit &
collections
director
British Gas
Stuart Ledger
Chief fi nancial
offi cer retail
Thames Water
Ian Parry
Head of credit
operations
First Utility
Steve George
Customer
services director
South East Water
Mark Fawcitt
Credit risk
manager &
collections
strategy lead
Scottish Power
Fiona Bailey
Head of income
domestic retail
United Utilities
A must-attend event for
forward-thinking credit,
debt, billing, collections
and customer services
professionals within
the electricity, gas and
water sectors
7Kis &3'certiİ ed
conference will equip
you with the tools to:
O Adapt your debt
strategy in line with
Ofgem & Ofwat's
regulatory priorities
O Identify and manage
customer vulnerability
O Design a collections
approach for customer
affordability
O Prevent billing delays
through accurately
tracking transient
tenants
O Improve the process of
debt collection through
innovative & smart
technologies
O Operationalise your
approach to fraud
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