events.utilityweek.co.uk/debt
Expert speakers include:
Follow us
@utilityweek using
#consumerdebt
Meghna Tewari
Head of
consumer
vulnerability
strategy
Ofgem
John Russell
Senior director
of strategy &
planning
Ofwat
Karen Walker
Credit &
collections
director
British Gas
Stuart Ledger
Chief fi nancial
o cer retail
Thames Water
Ian Parry
Head of credit
operations
First Utility
Steve George
Customer
services director
South East Water
Mark Fawcitt
Credit risk
manager &
collections
strategy lead
Scottish Power
Fiona Bailey
Head of income
domestic retail
United Utilities
A must-attend event for
forward-thinking credit,
debt, billing, collections
and customer services
professionals within
the electricity, gas and
water sectors
This CPD-certifi ed
conference will equip
you with the tools to:
● Adapt your debt
strategy in line with
Ofgem & Ofwat's
regulatory priorities
● Identify and manage
customer vulnerability
● Design a collections
approach for customer
affordability
● Prevent billing delays
through accurately
tracking transient
tenants
● Improve the process of
debt collection through
innovative & smart
technologies
● Operationalise your
approach to fraud
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