Follow us
@utilityweek using
#energycustomer
The must-attend
event for B2C and
B2B customer
professionals within
energy retailers
and networks
● Understand the CMA
remedies to increase
customer engagement
● Adapt to Ofgem's principles-
based regulation to improve
competition
● Protect consumers during
wholesale price fl uctuations
and regulation change
● Hear the key trends in
customer switching data and
what they mean for you
● Create innovative Smart
Meter tariffs that are
tailored to your customers
● Empower customers to take
control of their energy
Supported by
Expert speakers include: Chair:
Andrea Coscelli
Acting chief
executive
Competition and
Markets Authority
Julia Bloomer
Vice president
The Institute of
Customer Service
David Brooks
Managing
director
Good Energy
Catherine O'Kelly
Director of
industry
development
British Gas/
Centrica
Elaine Warwicker
Director
of sales &
communications
Bristol Energy
David Walker
Head of
customer
strategy &
planning
SSE
Rachel Fletcher
Senior partner,
markets
Ofgem
Nicola Eaton
Sawford
Managing
director
Customer
Whisperers
Attend this CPD-certifi ed event to:
events.utilityweek.co.uk/energy
