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● Make final preparations
for the retail market
opening in April
● Find out how to make
technology work in
tandem with employees
for greatest effect
● Listen to ideas on
communicating effectively
through crises
● Engage with either
domestic or non-
household peers in
dedicated breakout
sessions
● Hear how improving
employee wellbeing
can drive consumer
satisfaction
● Understand how best to
locate & help vulnerable
customers
Expert speakers include:
Attend to:
LOREM
18 JANUARY 2017
BIRMINGHAM
Tony Smith
Chief executive officer
Consumer Council
for Water
Lucy Darch
Managing director
Northumbrian Water
Group Business
Simon Oates
Chief customer officer
Southern Water
Johanna Dow
Chief executive officer
Business Stream
Louise Beardmore
Customer service
director
United Utilities
Ciaran Nelson
Head of corporate
communications
Anglian Water Services
Ben Newby
Customer services
& IT director
Bristol Water
Anne Heal
Chair
Thames Water CCG
The only
dedicated event
for domestic and
non-household
customer
professionals
in the UK water
sector
Supporters Charity Partner
18 JANUARY 2017
BIRMINGHAM
