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UTILITY WEEK | 3RD - 9TH JULY 2015 | 5 Bristol Water supplied the estimated 200,000 revellers who descended on Glastonbury for the festival by switching the water supply to a purpose-built mains and tapping into two one-million litre underground reservoirs. The water company switched to the system, comparable with that used by a medium-sized town, to prevent other local water sources being sucked dry by the 11 million litre demand over the festival period. "Visibility is the key word here" Renewable UK director of policy Gordon Edge backed calls from the Committee on Climate Change for the government to lay out its plans for the Levy Control Framework to 2025. For more, p14 65% the increased cost of the 2017 water market opening from 2013 estimates. For more, p19 Gas industry hits back at anti-fracking decision The oil and gas industry has hit back at Lancashire Council's refusal to grant a licence for Cuad- rilla's Preston New Road explora- tion site despite all the issues "having been addressed". UK Onshore Oil and Gas (UKOOG) said it was "extremely disappointed", but that this was just "one adverse planning decision". It said that the "professional judge- ment of planning officials, leading counsel and expert agencies" had backed the application "based on the fact that all of the environmen- tal, safety, health and local issues had been addressed". Chief executive Ken Cronin said: "An important plank of the govern- ment's energy policy and manifesto commitment has been reduced to a position that, despite all the advice, a rejection has been given." UKOOG said two "very similar" planning applications were heard by the council with respect to monitoring and seismic equip- ment, with one accepted and one rejected. GAS Ombudsman Services has reported a 128 per cent increase in energy complaints in 2014/15, rising to 61,019 from 26,760 the previous year. It said in its annual energy report that the rise "follows a turbulent year for the energy industry, with mount- ing consumer dissatisfaction, market investigations and Ofgem imposed sanctions". Energy complaints soar, according to Ombudsman figures Photograph: PA