Utility Week

UTILITY Week 7th November 2014

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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30 | 7th - 13th November 2014 | UtILItY WeeK Community COMPANY LINK DON'T MISS To advertise here call Hayley Cronin on 01342 332077 or email hayley.cronin@fav-house.com Lowri Beck Services Ltd Mayors Quay, Swan Meadow Road, Wigan, WN3 5BB Tel: 01942 771700 Lowri beck is a leading independent service provider of metering Systems, Data Capture, Data management and Field management services, offering innovative solutions to utilities and busi- ness throughout Great britain. We support the electricity, gas and water markets with manual and Automated meter reading, Data Collection and Aggregation, meter Asset Provision, Installation and maintenance services as well as providing a full suite of dual fuel Smart metering ser- vices. our dual-site Contact Centre provides a wide range of professional outsourcing contact centre services, including overflow call handling and appointment management. Our mobile field management system, Com- panion, supports a range of operations with mobile handheld solutions ensuring improved data communications between office and field activi- ties. Lowri beck was established in 1996 and is experienced in offering tailored services and committed to delivering excellent service at realistic prices. For further information contact lbenquiries@lowribeck.co.uk Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 Website: www.wheatleysolutions.co.uk Wheatley is a UK software development company. We specialise in providing utility industry solutions for asset, data and workforce management. If you are looking to improve your customer service or increase your efficiency in data management or mobile service delivery we would be delighted to talk to you. With our vast experience of the UK metering business Wheatley provide mentorship to companies wishing to enter the meter operation and me- ter asset management markets. We are also heavily engaged in the UK's Smart meter programme with software ready to support Smart meter installations. the key solutions supplied are: • JUMBO – performs MAM operations for electricity and gas whilst hold- ing information for all the metering systems managed by the host com- pany. A key feature is the automated processing of DTC and RGMA flows. • Amethyst – As we move towards large scale Smart Meter deployments Amethyst is the ideal tool for the management of assets including hAN, WAN and IhDs alongside meters and is an essential tool to manage inventory and minimise cash tied up in stock. • Assign – a browser-based workforce scheduling solution enabling busi- nesses to increase the productivity of their mobile field operatives. • Smart Roll-out Optimiser – focuses on the critical areas of Smart Meter installation planning, customer engagement and workforce utilisation. Water Industry Conference 21 January, Holiday Inn, Birmingham the 3rd annual Utility Week Water Customer Conference will drive forward the paradigm shift towards placing customers at the heart of the business. It will bring together senior direc- tors from water companies, solution providers, suppliers and regulatory bodies to share their expertise on the most important consumer strategy issues of communication, engage- ment, SIm and customer insight among other critical issues. More information at: www.uw-watercustomer.net. Utility Week Live incorporating IWEX 2015 21-23 April, NEC, Birmingham the new exhibition dedicated to the UK's water, electricity and gas utilities. Utility Week Live incorporating IWeX is the UK's first and only exhibition dedicated to the business, operational and technical needs of the UK's water, electricity and gas utilities. Building on the rich heritage of IWEX – Faver- sham house's long-standing exhibition aimed at the UK water companies, their contractors and manufacturing and process industries with onsite effluent treatment needs – Utility Week Live will provide an important information exchange and marketplace for the UK's multi- billion pound utilities industry and an ideal environment for exhibitors to do business. More information: www.utilityweeklive.co.uk Reader of the week Nicola Eaton Sawford, managing director, Customer Whisperers "The point in a project where the result gets delivered is by far and away the best bit" What was your first job? A waitress in a popular riverside American restaurant when I was 15. What are the best and worst parts of your job? The point in a project where the result gets delivered is by far and away the best bit. My favourite moment of all the time was watching a grey suited, silver haired utility board director skipping down the corridor waving a piece of paper (that contained his Ofgem customer satisfaction results). I'd met the team at that organisation just 12 months before, bottom of the league table, deflated and seriously lacking in self-belief. The worst part of my job is anything to do with accounts. What's your dream job and why? If I could just indulge my passion and not worry about whether I was any good at it, I'd love to own a contemporary art gallery. What's your most treasured possession? I'm not very materialistic but I am quite sentimental, so my most treasured possession is my grandmother's art deco shell- shaped spoon. In the Hollywood film of your life, who would play you? I'm going to go with Angelina Jolie, not for looks or physique but for my feelings towards adoption. I have one son and one adopted daughter and I oen speak on the topic. What album is currently in your car CD player? If you're asking what is on my playlist, Ed Sheeran has a few entries but my current favourite is All About that Bass by Meghan Trainor. What quote or saying do you most overuse? "Absolutely." What's your favourite joke? Well, my eight-year-old son's favourite joke is "Mummy is so ugly Bob the Builder says 'I can't fix that'." Charming.

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