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1 - 3 D E C E M B E R 2 0 2 0 | D I G I TA L CO N F E R E N C E
Empowering debt and vulnerability leaders
to deliver outstanding inclusive service
BOOK NOW event.utilityweek.co.uk/vulnerability
EXPERT SPEAKERS INCLUDE:
Maureen McIntosh
Head of customer
experience
SGN
Russell Lane
Head of customer
experience
Utilita
Meghna Tewari
Head of
vulnerability and
consumer policy
Ofgem
Andy Clowes
Head of customer
insight & strategy
South East Water
Duncan McCombie
Customer
engagement
group chair
Western Power
Distribution
Rachel Ryan-Crisp
A• ordability and
vulnerability lead
Southern Water
@utilityweek
#uwdebtvul
Understand the
changing landscape
post Covid-19 and discuss
the lessons learned
Engage with peers from
utilities and the third sector
on the importance of
collaboration
Discuss the importance
of fl exibility in improving
collection rates from
customers in debt
A
event
CONSUMER
VULNERABILITY &
DEBT CONFERENCE
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