UTILITY WEEK | OCTOBER 2020 |
3
Contents
The Review 6
Impact Analysis 8
Networks mutinous over RIIO; bad debt mounting; WPD sale
Build Back Better 10
How UK utilities can thrive after coronavirus, including an
interview with Nicola Shaw, executive director, National Grid
Publishing director, Utilities:
Ellen Bennett, t: 01342 332084,
e: ellenbennett@fav-house.com;
Production editor: Paul Newton,
t: 01342 332085, e: paulnewton@
fav-house.com; Business
development: Sarah Wood,
e: sarahwood@fav-house.com.
t: 01342 332117
Business development
manager: Helen Smith,
e: helensmith@fav-house.com.
t: 01342 332109 m: 07733265050
Client success manager: Liz
Izard, e: lizizard@fav-house.com.
t: 01342 332009
General enquiries: 01342 332000;
Membership enquiries: Peter
Bissell, t: 01342 332057,
e: eterbissell@fav-house.com.
Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ.
Telephone: 01342 332000 Email: utilityweek@fav-house.com
Copyright 2020 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week.
However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher.
Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/privacy.
The text and cover paper are manufactured from certified sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. Any polywrap is kerbside recyclable.
© 2020 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Office. Printed by Buxton Press Ltd
2,500 Average circulation
Jan–Dec 2018
Membership subscriptions:
UK £950+VAT per year.
Contact Jo Nikiforov on:
01342 332077
Utility Week is a member of the Independent Press Standards Organisation (IPSO), the regulator of the UK's magazine and newspaper industry. We
abide by the Editors' Code of Practice and are committed to upholding the highest standards of journalism. If you think we have not met those
standards and want to make a complaint, please contact the Editor. If we are unable to resolve your complaint, or if you want more information about
IPSO or the Editors' Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk.
page 12
page 20
page 28
page 40
18
27
34
Customers
Talking points 27
Generation Z and the water
sector; comment from Matthew
Vickers, Energy Ombudsman
Analysis 28
How challenger brands connect
with consumers
Analysis 30
Getting to grips with water poverty
Analysis 32
Utilities must maintain
efficiency in a world of multiple
communications channels
Operational Excellence
Analysis 34
The EIC on innovation
Event 36
Utility Week Live Online:
Operational Excellence
and Innovation
Project report 37
WPD's Matt Watson talks
system flexibility
Analysis 40
The sky's the limit for drones
Events calendar 42
Policy & Regulation
Talking points 18
Who's going to pay for the
government's agenda?
Analysis 19
Green Homes Grants
Analysis 20
Offshore grid debate signals
winds of change
Analysis 22
Ofwat's new fund for catalysing
transformational innovation in the
water sector
Number crunch 24
The big numbers of the RIIO2
draft determinations, including
comment from Maxine Frerk
