Utility Week

UW October Digital edition

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Supported by 1 - 3 D E C E M B E R 2 0 2 0 | D I G I TA L CO N F E R E N C E Empowering debt and vulnerability leaders to deliver outstanding inclusive service BOOK NOW event.utilityweek.co.uk/vulnerability EXPERT SPEAKERS INCLUDE: Maureen McIntosh Head of customer experience SGN Russell Lane Head of customer experience Utilita Meghna Tewari Head of vulnerability and consumer policy Ofgem Andy Clowes Head of customer insight & strategy South East Water Duncan McCombie Customer engagement group chair Western Power Distribution Rachel Ryan-Crisp A• ordability and vulnerability lead Southern Water @utilityweek #uwdebtvul Understand the changing landscape post Covid-19 and discuss the lessons learned Engage with peers from utilities and the third sector on the importance of collaboration Discuss the importance of fl exibility in improving collection rates from customers in debt A event CONSUMER VULNERABILITY & DEBT CONFERENCE ONLY HERE CAN YOU:

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