Utility Week

UW October Digital edition

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

Issue link: https://fhpublishing.uberflip.com/i/1290983

Contents of this Issue


Page 2 of 43

UTILITY WEEK | OCTOBER 2020 | 3 Contents The Review 6 Impact Analysis 8 Networks mutinous over RIIO; bad debt mounting; WPD sale Build Back Better 10 How UK utilities can thrive after coronavirus, including an interview with Nicola Shaw, executive director, National Grid Publishing director, Utilities: Ellen Bennett, t: 01342 332084, e: ellenbennett@fav-house.com; Production editor: Paul Newton, t: 01342 332085, e: paulnewton@ fav-house.com; Business development: Sarah Wood, e: sarahwood@fav-house.com. t: 01342 332117 Business development manager: Helen Smith, e: helensmith@fav-house.com. t: 01342 332109 m: 07733265050 Client success manager: Liz Izard, e: lizizard@fav-house.com. t: 01342 332009 General enquiries: 01342 332000; Membership enquiries: Peter Bissell, t: 01342 332057, e: eterbissell@fav-house.com. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2020 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/privacy. The text and cover paper are manufactured from certified sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. Any polywrap is kerbside recyclable. © 2020 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Office. Printed by Buxton Press Ltd 2,500 Average circulation Jan–Dec 2018 Membership subscriptions: UK £950+VAT per year. Contact Jo Nikiforov on: 01342 332077 Utility Week is a member of the Independent Press Standards Organisation (IPSO), the regulator of the UK's magazine and newspaper industry. We abide by the Editors' Code of Practice and are committed to upholding the highest standards of journalism. If you think we have not met those standards and want to make a complaint, please contact the Editor. If we are unable to resolve your complaint, or if you want more information about IPSO or the Editors' Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk. page 12 page 20 page 28 page 40 18 27 34 Customers Talking points 27 Generation Z and the water sector; comment from Matthew Vickers, Energy Ombudsman Analysis 28 How challenger brands connect with consumers Analysis 30 Getting to grips with water poverty Analysis 32 Utilities must maintain efficiency in a world of multiple communications channels Operational Excellence Analysis 34 The EIC on innovation Event 36 Utility Week Live Online: Operational Excellence and Innovation Project report 37 WPD's Matt Watson talks system flexibility Analysis 40 The sky's the limit for drones Events calendar 42 Policy & Regulation Talking points 18 Who's going to pay for the government's agenda? Analysis 19 Green Homes Grants Analysis 20 Offshore grid debate signals winds of change Analysis 22 Ofwat's new fund for catalysing transformational innovation in the water sector Number crunch 24 The big numbers of the RIIO2 draft determinations, including comment from Maxine Frerk

Articles in this issue

Links on this page

Archives of this issue

view archives of Utility Week - UW October Digital edition