events.utilityweek.co.uk/debt
Expert speakers include:
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@utilityweek using
#consumerdebt
Meghna Tewari
Head of consumer
vulnerability
strategy
Ofgem
John Russell
Senior director of
strategy & planning
Ofwat
Karen Walker
Credit & collections
director
British Gas
Stuart Ledger
Chief financial
officer retail
Thames Water
Steve George
Customer services
director
South East Water
Mark Fawcitt
Credit risk manager
& collections
strategy lead
Scottish Power
Fiona Bailey
Head of income
domestic retail
United Utilities
A must-attend event for
forward-thinking credit,
debt, billing, collections
and customer services
professionals within
the electricity, gas and
water sectors
7Kis &3'certiİed
conference will equip
you with the tools to:
O Adapt your debt
strategy in line with
Ofgem & Ofwat's
regulatory priorities
O Identify and manage
customer vulnerability
O Design a collections
approach for customer
affordability
O Prevent billing delays
through accurately
tracking transient
tenants
O Improve the process of
debt collection through
innovative & smart
technologies
O Operationalise your
approach to fraud
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