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@utilityweek using
#energycustomer
www.uw-energycustomer.net
A must-attend
event for all B2C
and B2B customer
professionals
working within
energy retailers and
networks
● Understand how to drive
better fi nancial performance
through enhanced customer
satisfaction
● Explore how looking
beyond the energy sector
to companies such as
Amazon.com can move
customer experience beyond
expectations
● Consider how delivering
customer awareness and
understanding of smart
meters can improve your
customer relationship
● Gain insight into the benefi ts
of using new technologies
such as smart pay as you
go platforms and the Apple
watch app
● Hear practical advice
on improving complaint
handling and effective ways
to monitor responses
● Understand how customer
insight and data can help you
to offer new products and
services
Supported by
Expert speakers include: Chair:
David Bird
Director,
Residential
& Customer
Operations
E.ON
Jo Causon
Chief Executive
O cer
The Institute
of Customer
Services
Rebecca Sedler
Director of
Commercial, B2B
EDF Energy
Mariano Albera
Chief Technology
O cer
OVO Energy
Jonathan
Hazeldine
Head of M&S
Energy
Marks and
Spencer
Tony Sti
CEO
Flowgroup
Phil Gripton
Chief
Operations
O cer
First Utility
Nicola Eaton
Sawford
Managing
Director
Customer
Whisperers
Attend this CPD-certifi ed event to:
