Expert speakers include: Chair:
Event partners
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@utilityweek using
#watercustomer
www.uw-watercustomer.net
Richard Flint
CEO
Yorkshire
Water/Kelda
Group
Ben Je s
CEO
Market Operator
Services Limited
Alan Lovell
Chair
Consumer
Council for
Water
Sarah Bentley
Chief Customer
O cer
Severn Trent
Water
Anne Hobson
Head of
Customer
Communications
United Utilities
Sue Lindsay
Head of
Customer
Relations
Wessex Water
Ruth Findlay
Head of Internal
Communications
Scottish Water
Nicola Eaton
Sawford
Managing
Director
Customer
Whisperers
The only dedicated
event for water
customer strategists
responding to retail
competition in 2017,
the continued focus on
'customer outcomes'
in AMP6 and the new
SIM measures
Charity partner
Attend this CPD-certifi ed
conference to:
● Prepare for the
opening of the
non-domestic market
to retail competition
in 2017
● Find out how to make
technology work
best for you and the
consumer
● Find out how best
to locate and help
vulnerable customers
● Listen to constructive
case studies on
internal and external
communications
● Hear a panel of experts
discuss how to optimise
the new SIM measures
● Win customer trust
through putting
yourself on the
customer journey
● Hear expertise on
how best to measure
customer satisfaction
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