Utility Week

UTILITY Week 30th October 2015

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Expert speakers include: Chair: Event partners Follow us @utilityweek using #watercustomer www.uw-watercustomer.net Richard Flint CEO Yorkshire Water/Kelda Group Ben Je s CEO Market Operator Services Limited Alan Lovell Chair Consumer Council for Water Sarah Bentley Chief Customer O cer Severn Trent Water Anne Hobson Head of Customer Communications United Utilities Sue Lindsay Head of Customer Relations Wessex Water Ruth Findlay Head of Internal Communications Scottish Water Nicola Eaton Sawford Managing Director Customer Whisperers The only dedicated event for water customer strategists responding to retail competition in 2017, the continued focus on 'customer outcomes' in AMP6 and the new SIM measures Charity partner Attend this CPD-certifi ed conference to: ● Prepare for the opening of the non-domestic market to retail competition in 2017 ● Find out how to make technology work best for you and the consumer ● Find out how best to locate and help vulnerable customers ● Listen to constructive case studies on internal and external communications ● Hear a panel of experts discuss how to optimise the new SIM measures ● Win customer trust through putting yourself on the customer journey ● Hear expertise on how best to measure customer satisfaction Supported by

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