Utility Week

UTILITY Week 30th October 2015

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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30 | 30TH OCTOBER - 5TH NOVEMBER 2015 | UTILITY WEEK Community COMPANY LINK DON'T MISS To advertise here call Sarah Wood on 01342 332077 or email sarah.wood@fav-house.com Lowri Beck Services Ltd Mayors Quay, Swan Meadow Road, Wigan WN3 5BB Tel: 01942 771700 Lowri Beck is a leading independent service provider of Metering Systems, Data Capture, Data Management and Field Management services, offering innovative solutions to utilities and business throughout Great Britain. We support the electricity, gas and water markets with Manual and Automated Meter Reading, Data Collection and Aggrega- tion, Meter Asset Provision, Installation and Maintenance services as well as providing a full suite of dual fuel Smart Metering services. Our dual-site Contact Centre provides a wide range of professional outsourcing contact centre services, including overflow call handling and appointment manage- ment. Our mobile field management system, Companion, supports a range of operations with mobile handheld solutions ensuring improved data com- munications between office and field activities. Lowri Beck was established in 1996 and is experienced in offering tailored services and committed to delivering excellent service at realistic prices. For further information contact lbenquiries@lowribeck.co.uk Qton Solutions Stirling House, Denny End Road, Cambridge CB25 9PB Tel: 01223 902210 Website: www.qton.com Qton is an award winning software provider of mobile workforce manage- ment solutions for the metering and utility industry. Our field service management platform, Qton FSM, is used to plan and schedule mobile workforces and manage the associated data. It features a mobile app that allows field engineers to quickly and efficiently complete a job, capture the relevant data and pass it back in real time. Used by the industry's leading service providers, asset managers and en- ergy suppliers, Qton FSM is a scalable solution that can be integrated with existing systems to meet specific operational requirements. HSE Conference 24 November, Birmingham city centre A perfect safety record is still a pipe dream for most utilities but anything less is unacceptable. For utilities, one near miss is one too many: it is essential to know what can go wrong and how to actively engage your workforce and partners to stop accidents before they happen. Expert speakers will offer practical solutions on how to prevent work-related illness and strategies to improve the health and safety performance of your contractors. You will also benefit from workshops on manual handling and oc- cupation health. Attend this one-day CDP-certified conference to: • Get an overview on CDM regulations • Learn strategies to improve the health and safety performance of your contrac- tors • Explore innovative ways to reduce manual handling risks • Gain insights on how to promote health and safety to young workers • Find out how to prevent work-related illness • Explore new approaches to adapt occupational health for an ageing workforce Book online at: www.uw-hs.net The Utility Week Awards 14 December, Grosvenor House Hotel, London Utility Week's industry achievement awards are the highlight of the calendar. Once a year, we take the opportunity to recognise the companies and individuals forging the way ahead. The awards are widely recognised for the rigour of the judging process: a Utility Week Award is a hallmark of quality. So if you have a team, project or company to be proud of, let the whole world know about it. Book online at: www.utilityweekawards.co.uk • Capacity Planning, Scheduling and Tracking • iOS, Android and Windows App with Offline Capability • Industry Compliant and Configurable Workflows • Asset Tracking With extensive industry knowledge, Qton works collaboratively with our clients to deliver solutions that meet the rapidly evolving and complex requirements of the industry. For further information please contact info@qton.com or call 01223 902210 to arrange a demo. Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 Website: www.wheatleysolutions.co.uk Wheatley is a UK software development company. We specialise in provid- ing utility industry solutions for asset, data and workforce management. If you are looking to improve your customer service or increase your efficiency in data management or mobile service delivery we would be delighted to talk to you. With our vast experience of the UK metering business Wheatley provide mentorship to companies wishing to enter the meter operation and meter asset management markets. We are also heavily engaged in the UK's Smart Meter programme with software ready to support Smart Meter installations. The key solutions supplied are: • JUMBO – performs MAM operations for electricity and gas whilst holding information for all the metering systems managed by the host company. A key feature is the automated processing of DTC and RGMA flows. • Amethyst – As we move towards large scale Smart Meter deployments Amethyst is the ideal tool for the management of assets including HAN, WAN and IHDs alongside meters and is an essential tool to manage inven- tory and minimise cash tied up in stock. • Assign – a browser-based workforce scheduling solution enabling busi- nesses to increase the productivity of their mobile field operatives. • Smart Roll-out Optimiser – focuses on the critical areas of Smart Meter installation planning, customer engagement and workforce utilisation. Water Customer Conference 20 January 2016, Birmingham city centre With AMP6 under way, the arrival of retail competition in 2017 and the new SIM measures there is a lot at stake in the world of the water customer. The 4th an- nual Utility Week Water Customer Conference takes place on the 20th January 2016 in Birmingham's city centre. This established annual event once again brings together senior directors from water companies, solution providers and regulatory bodies to drive forward the increasingly central issue of consumer strategy for the water sector in a time of a great paradigm shift. Attend to: Prepare for the opening of the non-domestic market to retail competition in 2017 • Find out how to make technology work best for you and the consumer • Listen to constructive case studies on internal and external communications • Hear a panel of experts discuss the new SIM measures and their optimisation • Win customer trust through putting yourself on the customer journey • Find out how best to locate and help vulnerable customers Book online at: www.uw-watercustomer.net Energy Customer Conference 21 January 2016, Birmingham city centre The 2nd Annual Utility Week Energy Customer Conference will address how all energy retailers can improve engagement with consumers and use award-win- ning best practice to drive their performance. On a strategic level, senior execu- tives will share insight on social media, smart metering, marketing, competition, policy, and increasing loyalty while improving basic customer service. Attend to: understand how to drive better financial performance through enhanced customer satisfaction; explore strategies to deliver customer awareness of smart meters; learn how smaller entrants to the energy market are attracting customers; identify innovative ways to boost consumer engagement; find out new methods to improve complaint handling. Book online at: www.uw-energycustomer.net

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