Utility Week

UTILITY Week 23rd October

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Follow us @utilityweek using #energycustomer www.uw-energycustomer.net A must-attend event for all B2C and B2B customer professionals working within energy retailers and networks ● Understand how to drive better fi nancial performance through enhanced customer satisfaction ● Explore how looking beyond the energy sector to companies such as Amazon.com can move customer experience beyond expectations ● Consider how delivering customer awareness and understanding of smart meters can improve your customer relationship ● Gain insight into the benefi ts of using new technologies such as smart pay as you go platforms and the Apple watch app ● Hear practical advice on improving complaint handling and effective ways to monitor responses ● Understand how customer insight and data can help you to offer new products and services Supported by Expert speakers include: Chair: David Bird Director, Residential & Customer Operations E.ON Jo Causon Chief Executive O cer The Institute of Customer Services Rebecca Sedler Director of Commercial, B2B EDF Energy Mariano Albera Chief Technology O cer OVO Energy Jonathan Hazeldine Head of M&S Energy Marks and Spencer Tony Sti CEO Flowgroup Phil Gripton Chief Operations O cer First Utility Nicola Eaton Sawford Managing Director Customer Whisperers Attend this CPD-certifi ed event to:

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