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UTILITY WEEK | 26TH JUNE - 2ND JULY 2015 | 13 Policy & Regulation Talking points Key points 1. Behaviour and cultural change is needed to adapt to totex 2. Management needs to have trust in its workforce 3. Specific outcomes are required to have targeted delivery 4. Give your work- force the responsibil- ity and freedom to innovate 5. Don't be afraid of failure – analyse and learn from it Brought to you in association with "The senior managers have to let go." "The real challenge is to educate the execu- tive level." "You have to make it pretty clear that things will change. It's a sea change for the organisation and the workforce." "The language of com- mitment is important." "This is about our people and our people driving change." "Our investment man- agement team now drive clear commit- ments from delivery teams to deliver on schedule, on budget and on agreed levels of value generation in a regulated environment – circuit by circuit." "We wanted to make sense of totex and that was critical to us hav- ing a successful year." "I was told to put my money where my mouth is." "You need to be recep- tive to pushback and people putting their ideas to you." "Things are radically, radically different to the way they were before." "RIIO-ED1 and PR14 are bringing big chal- lenges – and the way to solve them involves new approaches." "Focus on people, how humans co-ordinate together, and how to get the best out of the workforce." "You need clear chal- lenging goals; you need a well-defined process around perfor- mance; you need to get people making com- mitments; you need to coach people to chal- lenge themselves to do better; and you need to bring simplicity to the overall design imple- mented." Alan Broadbent, SSE director of engineering Mark Kelly, SSE network portfo- lio manager Professor Anthony Conway, former United Utilities executive director Mark Kelly, SSE network portfo- lio manager