Utility Week

Utility Week 13th February 2015

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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30 | 13TH - 19TH FEBRUARY 2015 | UTILITY WEEK Community COMPANY LINK DON'T MISS To advertise here call Sarah Wood on 01342 332077 or email sarah.wood@fav-house.com Lowri Beck Services Ltd Mayors Quay, Swan Meadow Road, Wigan, WN3 5BB Tel: 01942 771700 Lowri Beck is a leading independent service provider of Metering Systems, Data Capture, Data Management and Field Management services, offering innovative solutions to utilities and busi- ness throughout Great Britain. We support the electricity, gas and water markets with Manual and Automated Meter Reading, Data Collection and Aggregation, Meter Asset Provision, Installation and Maintenance services as well as providing a full suite of dual fuel Smart Metering ser- vices. Our dual-site Contact Centre provides a wide range of professional outsourcing contact centre services, including overflow call handling and appointment management. Our mobile field management system, Com- panion, supports a range of operations with mobile handheld solutions ensuring improved data communications between office and field activi- ties. Lowri Beck was established in 1996 and is experienced in offering tailored services and committed to delivering excellent service at realistic prices. For further information contact lbenquiries@lowribeck.co.uk Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 Website: www.wheatleysolutions.co.uk Wheatley is a UK software development company. We specialise in providing utility industry solutions for asset, data and workforce management. If you are looking to improve your customer service or increase your efficiency in data management or mobile service delivery we would be delighted to talk to you. With our vast experience of the UK metering business Wheatley provide mentorship to companies wishing to enter the meter operation and me- ter asset management markets. We are also heavily engaged in the UK's Smart Meter programme with software ready to support Smart Meter installations. The key solutions supplied are: • JUMBO – performs MAM operations for electricity and gas whilst hold- ing information for all the metering systems managed by the host com- pany. A key feature is the automated processing of DTC and RGMA flows. • Amethyst – As we move towards large scale Smart Meter deployments Amethyst is the ideal tool for the management of assets including HAN, WAN and IHDs alongside meters and is an essential tool to manage inventory and minimise cash tied up in stock. • Assign – a browser-based workforce scheduling solution enabling busi- nesses to increase the productivity of their mobile field operatives. • Smart Roll-out Optimiser – focuses on the critical areas of Smart Meter installation planning, customer engagement and workforce utilisation. Telecoms & Utilities Consumer Debt Conference 18 March, Holiday Inn, Birmingham The 7th annual Utility Week Telecoms & Utilities Consumer Debt Conference is a must-attend for all telecoms and utility companies who are looking to engage with their consumers on debt issues to help, advise and collect owed debts with strategies that are the most beneficial for both parties. Listen to the latest legislation updates and views of the debt landscape; hear the best ways to protect vulnerable customers; and improve your billing and collections processes. More information: www.uw-debt.net Utility Week Live incorporating IWEX 2015 21-23 April, NEC, Birmingham The new exhibition dedicated to the UK's water, electricity and gas utilities. Utility Week Live incorporating IWEX is the UK's first and only exhibition dedicated to the business, operational and technical needs of the UK's water, electricity and gas utilities. Building on the rich heritage of IWEX – Faver- sham House's long-standing exhibition aimed at the UK water companies, their contractors and manufacturing and process industries with onsite effluent treatment needs – Utility Week Live will provide an important information exchange and marketplace. More information: www.utilityweeklive.co.uk Reader of the week Carmen Snowdon, head of customer engagement, WRc "The worst part of my job is that there are never enough hours in the day and days in the week to do everything I want to do" What was your first job? A car park assistant – wearing a fluorescent jacket and directing cars. What are the best and worst parts of your job? The best part is the people I work with – both at WRc and across the water and gas industries. The worst part is that there are never enough hours in the day and days in the week to do everything I want to do. What's your dream job and why? A couture wedding cake designer/decorator – I'd get to be creative and it would be nice to interact with people and make them happy. What's your most treasured possession? That's a difficult one – probably my little purple "proper" Mini. In the Hollywood film of your life, who would play you? Someone with big, curly, frizzy hair. What album is currently in your car CD player? I prefer the chit chat on radio usually. What's your favourite film and TV programme? On TV I like Suits, or something trashy like Storage Hunters. I don't sit still long enough to watch many films! What quote or saying do you most overuse? As my mum would say: "It's better than a poke in the eye with a sharp stick." If you ruled the world, what would you do first? Buy a pair of world-ruling- worthy shoes. What's your favourite joke? Why is there no aspirin in the jungle? Because parrots eat 'em all (paracetamol).

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