Utility Week

UTILITY Week 23rd January 2015

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Mark Fawcitt Credit Risk Manager ScottishPower The 7 th annual Utility Week Telecoms & Utilities Consumer Debt Conference is a must-attend for all telecoms and utility companies who are looking to engage with their consumers on debt issues to help, advise and collect owed debts with strategies that are the most beneficial for both parties. Attend this one-day conference to: • Listen to the latest legislation updates and views of the debt landscape • Hear the best ways to protect vulnerable customers • Improve your billing and collections processes – best practice, debt agencies and Smart meters • Increase consumer engagement success and hear the latest innovations • Find out how to improve your risk management strategies and revenue assurance • Gain the tools for tackling early stage collection rather than late stage recovery Phillip King Chief Executive Officer Institute of Credit Management (ICM) Jo Causon Chief Executive Officer Institute of Customer Service (ICS) Leigh Berkley President Credit Services Association (CSA) Clifford Wetherall Technical Operations and Billing Director Telecom Plus (The Utility Warehouse) Andrew Reaney Chief Customer Officer Thames Water Richard Haymes Head of Relationship Management StepChange Debt Charity CHAiR exPeRT sPeAKeRs inCLUDe Media partner BooK BeFoRe 7 th February to save £80 www.uw-debt.net BooK A PLACe noW AT www.uw-debt.net Follow us @utilityweek using #consumerdebt Supported by Sponsor

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