Mark Fawcitt
Credit Risk
Manager
ScottishPower
The 7
th
annual Utility Week Telecoms & Utilities Consumer Debt Conference is a must-attend
for all telecoms and utility companies who are looking to engage with their consumers on debt
issues to help, advise and collect owed debts with strategies that are the most beneficial for
both parties.
Attend this one-day conference to:
• Listen to the latest legislation updates and views of the debt
landscape
• Hear the best ways to protect vulnerable customers
• Improve your billing and collections processes – best practice,
debt agencies and Smart meters
• Increase consumer engagement success and hear the latest
innovations
• Find out how to improve your risk management strategies
and revenue assurance
• Gain the tools for tackling early stage collection rather than
late stage recovery
Phillip King
Chief Executive
Officer
Institute of Credit
Management (ICM)
Jo Causon
Chief Executive
Officer
Institute of Customer
Service (ICS)
Leigh Berkley
President
Credit Services
Association (CSA)
Clifford Wetherall
Technical Operations
and Billing Director
Telecom Plus
(The Utility
Warehouse)
Andrew Reaney
Chief Customer
Officer
Thames Water
Richard Haymes
Head of Relationship
Management
StepChange Debt
Charity
CHAiR exPeRT sPeAKeRs inCLUDe
Media partner
BooK BeFoRe
7
th
February to save £80
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using
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