Utility Week

Utility Week 9th January 2015

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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8 | 9th - 15th January 2015 | utILIty WEEK Interview "Customer service isn't just what happens in a certain part of the business. It is not the responsibility of the contact centre." Jo Causon, ChIef exeCutIve, InstItute of Customer servICe by Jane Gray

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