Utility Week

UTILITY Week 7th November 2014

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Page 17 of 31

Dame Yve Buckland Chair Consumer Council for Water Gary Dixon Domestic Retail Director United Utilities Helen Phillips Director – Customer Services and Networks Yorkshire Water Richard Khaldi Senior Director – Casework and Policy Ofwat Vincent Muldoon Customer Relations Director Affi nity Water Geoff Loader Director of Communications Southern Water Heidi Mottram OBE Chief Executive Offi cer Northumbrian Water Brian Weston Communications Director Institute of Customer Service The 3rd annual Utility Week Water Customer Conference will feature experts from across the sector sharing fresh ideas on consumer strategy. Attend to: • Learn how to stay ahead of the curve with innovative customer service • Prepare for the opening of the non-domestic market to retail competition • Brush up on SIM – how should we be preparing for the 2015 changes? • Hear experts talk on increasing consumer engagement • Discover how to communicate a consistent brand across all platforms, including social media • Find out how Smart meters and data can revolutionise customer experience Supported by Expert speakers include Follow us @utilityweek using #watercustomer BOOK NOW AT www.uw-watercustomer.net Headline sponsor Charity Partner

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