Phil Shaw
Head of Customer
Operations,
Ovo Energy
The 6th National Utility Week Consumer Debt Conference
is a must attend for all utility companies and telecoms
operators who want to implement measures to improve
their collection procedures and reduce consumer debt.
Attend this one day conference to:
Get the latest updates on the Retail Market review
Find out how smart meters will improve pre pay services for
customers
Understand how to assess the latest technology to enable
customers to manage their bills more effi ciently
Learn how to identify vulnerable customers and treat customers
fairly
Explore new methods to develop an effi cient payment extension
and payment arrangement
Understand how investing in customer segmentation can improve
collection and minimise bad debt
Identify innovative ways to reduce home move churn and
outstanding debt
Organised by
Phillip King
Chief Executive,
Institute of Credit
Management
Joanna Elson
Chief Executive,
Money Advice
Trust
Jonathan Harding
Head of Customer
Services,
Yorkshire Water
Services Ltd
Gary McCready
Finance Director,
Carphone
Warehouse
Brian Jackson
Head of Debt
Management,
British Gas
Michelle Simpson
Head of Customer
Billing Services,
Southern Water
CHAIR EXPERT SPEAKERS INCLUDE
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www.uw-debt.net
Follow us
@utilityweek using
#consumerdebt
Media partner
NCDC-advert-A4.indd 1 30/01/2014 11:17
