Water & Wastewater Treatment Magazine
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Subscriptions call on tel: 01342 332031 or email: subscriptions@fav-house.com WWT is a member of the Independent Press Standards Organisation (IPSO), the regulator of the UK's magazine and newspaper industry. We abide by the Editors' Code of Practice and are committed to upholding the highest standards of journalism. If you think we have not met those standards and want to make a complaint, please contact the Editor. If we are unable to resolve your complaint, or if you want more information about IPSO or the Editors' Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk. WWT is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: wwt@fav-house.com www.wwtonline.co.uk | WWT | APRIL 2020 | 3 Content Director Alec Peachey 01342 332079 alecpeachey@fav-house.com Business Development Manager Charlie Scott 01342 332018 charliescott@fav-house.com Sales Manager Michael Butcher 01342 332073 michaelbutcher@fav-house.com Classified sales Mark Scott 01342 332047 markscott@fav-house.com Production Controller Sharon Miller sharonmiller@fav-house.com Publisher Angela Himus 01342 332060 angelahimus@fav-house.com WWT EDITORIAL BOARD Paul Horton Future Water Association Clayton Mead ABB Jeremy Heath SES Water Martin Osborne WSP Tony Koodie Black & Veatch Eliane Algaard Northumbrian Water Nick Mills Southern Water Austin Penn Sulzer Pumps Wastewater Paul Rutter Thames Water Steve Webber WRc Prof Tom Stephenson Cranfield University Dan Green Wessex Water Jon Robinson AECOM James Stonor Stonbury Ronan Clancy Clancy Docwra Maxine Mayhew Costain David Beaty Kier Andy Brierley Lanes Group Stuart Rothery Murphy Mark Hanrahan nmcn Chris Elliot, Amey 1yr: UK £137.00 Overseas (airmail) £151 2yr: UK £247 Overseas (airmail) £275 Subscriptions: Publishers statement circulation Jan-Dec 2019: 8,420 © 2020 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in WWT. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse. com/privacy. The text and cover paper are manufactured from certified sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. All polywrap is kerbside recyclable. © 2020 Faversham House Ltd. ISSN 1759-5932 Printed by Buxton Press Ltd THE TALK IN FOCUS Contents April 19 CUSTOMER EXPERIENCE How water companies are responding to the challenges of C-MeX and D-MeX. 4 Roundup 8 Ian Davies highlights the importance of good leadership. 10 Shyam Mallen from Spirac discusses industry challenges with screening. 11 ABB's Martin Richardson looks at how modern variable speed drives can help meet AMP7 targets for improved water management. 12 Q&A with Rian Sullings from City West Water in Melbourne. 16 Matt Cannon, chief executive at Clancy, discusses innovation. 18 Alex Prentice, sector lead for utilities at Huntswood, discusses how water businesses can reduce their cost to serve in a changing landscape. THE KNOWLEDGE 39 A look at the sector's journey towards net zero carbon. 43 New standards clear up SuDS uncertainty. 46 Paul Horton, chief executive of the Future Water Association, examines what a transformation of the water sector might look like. t