Utility Week

Community Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 www.wheatleysolutions.co.uk www.wheatleyinsights.co.uk Leading specialists in our fi eld, Wheatley have been intrinsic to UK utilities metering for 25 years. Wheatley ensure solutions refl ect and anticipate market needs, meaning we play a business-critical role for our customers and are integral to the UK's smart meter roll out. Our solutions include: Market Messaging – Wheatley's proprietary solution is both fl exible and robust. It manages Meter Operator (MOP) and Meter Asset Maintainer (MAM) operations for UK electricity, gas and dual-fuel supply. Asset Management – An industry specifi c tool proven to offer robust control of metering assets. This solution incorporates all industry and operational requirements needed to deliver effi cient and accurate asset management and portfolio optimisation and return, with options to receive industry fl ows and other bilateral exchanges. Water Retail Market – Assisting the needs of a competitive market Wheatley offer a supply point identifi cation and asset location app as well as relationship management solution for the UK's water Wholesalers and Retailers. Our applications have a range of hosting options and are designed to quickly scale to changing customer requirements. To fi nd out more please visit our website or get in touch. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2020 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/ privacy. The text and cover paper are manufactured from certifi ed sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. Any polywrap is kerbside recyclable. © 2020 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Offi ce. Printed by Buxton Press Ltd To fi nd out more about promotional opportunities in this section of the magazine, please contact Sarah Wood on 01342 332117 30 | 17TH - 23RD JANUARY 2020 | UTILITY WEEK DON'T MISS Wastewater 2020, conference & exhibition 28 January, NEC Birmingham The largest single-day showcase of wastewater-specifi c case studies, innovation and thought-leadership under one roof. There are three main strands to the show: Infrastructure & Networks (Building resilience, optimising assets and mitigating risks from fl ooding and pollution); Treatment (Driving innovative and effi cient solutions to enhance wastewater treatment processes); and Bioresources (Exploring environmental and regulatory challenges, and opportunities to extract more value from bioresources For more information about exhibiting, sponsoring or visiting the event: wwt.events/wastewater20 For further information or a quote: Contact Toby Selves at toby.selves@synergyoutsourcingltd.co.uk or call 020 3915 7706. services and generate significant recovery levels across both B2C and B2B customers including those within highly regulated sectors. W We offer a range of inbound and outbound processing options utilising either client or in-house platforms that support payments. Our Our advisors exhibit empathy in identifying the cause of non-payments and implement a contingency payment plan. If your Arrears Collection & Recovery team is struggling to cope, Synergy can provide a professional and empathetic helping hand. Syne Synergy has partnered with several leading UK brands providing our extensive arrears collection and recovery service. Our Our advisors demonstrate incredible speed and accuracy ensuring compliant payment processing. We are trusted to provide secure, accurate collection STRUGGLING WITH ARREARS COLLECTION & RECOVERY? Need a helping hand? of utilities The business of utilities

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