Water & Wastewater Treatment Magazine
Issue link: https://fhpublishing.uberflip.com/i/1006919
The British Pump Manufacturers' Association (BPMA) has appointed Gary Wilde as its new technical services officer. Wilde has worked in the pump industry for over 30 years and has held several roles for manufacturer Xylem in both the UK and Italy, while he has also served for over ten years on the association's Circulator Pumps Committee. Thames Water has appointed former Ofgem chief executive Alistair Buchanan to its board as a non-executive director. The appointment comes as Thames revamps its corporate governance a er criticism from the media and regulator Ofwat. Buchanan is also a former non-executive director of Scottish Water. Steve Kaye has been appointed as chief executive officer of UKWIR, replacing Hans Jensen, who is stepping down a er seven years' service. Kaye is currently head of innovation at Anglian Water, where he has worked for over two decades. He will start work at the research organisation in September and will be based in London. The Talk: August ROUND UP PEOPLE MOVES 4 | AUGUST 2018 | WWT | www.wwtonline.co.uk Retailers criticised over complaints Water retailers must address the reasons for the high numbers of business customer complaints received in the first year of the competitive market, the Consumer Council for Water (CCWater) has warned. The water industry watchdog revealed the soaring numbers of customer complaints since businesses in England were permitted to switch their supplier in April 2017. Non-household customers made 14,885 written complaints to their supplier in 2017/18, a 26 per cent increase on the previous year. Customer complaints made to CCWater about retailers saw an increase of more than 230 per cent. Almost two-thirds of complaints made to CCWater related to disputed bills. Sustainability plan for Yorkshire Water Yorkshire Water has published a new report unveiling the 'Capitals' approach it has adopted to better understand the impact the firm has on people, the environment and the economy. The report, called 'Our Contribution to Yorkshire', explains how sustainability has been embedded into the firm's business model to assess its contribution to wider society. The 'Capitals' business philosophy involves looking at all projects from six key perspectives: financial, manufacturing, natural, social, human and intellectual capital. Smart water development for Southampton Southern Water has signed a landmark partnership agreement to create a 'smart water development' in Southampton, in what it says will be the first time a development has had smart water systems built in from the outset. The Fawley Waterside will boast onsite wastewater treatment with the potential for food waste recycling and energy generation, greywater recycling, rainwater harvesting, smart water meters, and integrated sustainable drainage systems with rainwater storage.