Water & Wastewater Treatment Magazine
Issue link: https://fhpublishing.uberflip.com/i/996476
"Resilience is one of our key themes. We will challenge the sector quite hard. We are looking for resilience to be embedded. We want to see that not just the operational resilience but corporate and financial resilience is demonstrated." Colin Green Director of analytics Ofwat THE SPEAKERS "Through having an engaging project like Shop Window, you can engage lots of suppliers to deliver innovation. For me, most of the innovation that exists in the water sector is in the supply chain – that's where the investment is being made. By doing it in one area, we can accelerate innovation." Steve Kaye Head of innovation Anglian Water "I don't want as a consumer to have go to the financial services authority, to Ofgem, to Ofcom, to Ofwat, to Of-whoever. I want to be able to go to one regulator who understands that complexity and will do the unpicking. I also want one ombudsman." Laura Sandys Chief executive Challenging Ideas "We never tell food businesses what type of installation to use for grease management – we simply tell them that if their operations cause a blockage again we will invoice them for the cost of clearing it. And if they carry on a er that without taking action then we'll take them to court." Elvira Gabos FOG and unflushables manager Southern Water "I've met with all the water companies over the last few months to understand their approach to customer engagement and I've picked up from them that leakage is as important in this Price Review as it was in PR14." Alliances 'create the best work environments for delivery' Anglian Water head of contract man- agement Andrew Page told the conference that alliancing produces better results than traditional partnership models for water companies because of the behav- iours, culture and the long-term working relationships involved. Anglian has opted for 15-year frame- works for its delivery alliances and Page said the commercial models involved in such long-term arrangements bring about the right behaviours for success. The @One Alliance – Anglian's flagship alliance with contract partners Balfour Beatty, Barhale, MMB, Sweco, Stantec and Skanska – is now in its 14th year and has been followed by five further alliances with 19 partners in total. "Since 2005, we've proved that allianc- ing outperforms a traditional partner- ship model, across customer experience, health & safety, efficiency and delivery," Page said. He added that the key elements to get right are the commercial model, the cor- rect behaviours, leadership and integra- tion and, for this reason, 80 per cent of Anglian's selection criteria when choosing partners are about behaviours rather than cost. Terry Muckian, director of water and operational delivery at Skanska and part of the @One Alliance, pointed out that the 15-year length of these alliance frame- works is longer than the average mar- riage, and so requires commitment. But he said there is no doubt that the model is one that works for the people involved. "We want to attract the best people to work for our organisations, and people want to work in a collaborative environ- ment, not an adversarial one," Muckian said. He pointed out that Skanska employ- ees who are part of the @One Alliance have the highest job satisfaction scores of any in the wider company. The risk-sharing element of alliancing meant that it was o•en 'win-win', but if on occasion it was 'lose-lose' then the partners could accept this. The important thing was that all the partners are in it to- gether and that no one partner is winning at another's expense, he concluded. Utility Week Live, the biggest annual exhibition for the UK utilities sector, took on May 22-23 at Birmingham's NEC. 18 | JULY 2018 | WWT | www.wwtonline.co.uk The Talk: events