Name Result
Severn Trent Finalist
Northumbrian Water Group Winner
Dwr Cymru Welsh Water Finalist
South East Water Finalist
Water Company of the Year
WINNER
Northumbrian Water
Northumbrian Water Group took home the prized Water Company of the Year
award for its all-round excellence in the last twelve months. The north-east utility
was recognised for its impressive record on customer service - it scored 88 out
of 100 on Ofwat's Service Incentive Mechanism (SIM) last year, the highest of any
water company - and for its fresh thinking on innovation, in particular its unique
'Innovation Festival' event which brought together water innovators to solve water
industry challenges. Judges were also impressed by Northumbrian's performance
on minimising supply interruptions and its work on sustainable drainage. Its
staff engagement also stands out, with the company having industry-leading
satisfaction scores: staff surveys reveal that 84% of Northumbrian's workforce say
that they enjoy their job.
Water Company of the Year
What the judges said:
"Northumbrian Water
has shown evidence
of continued success
and clear performance
improvement through
the year. It has
embraced progress and
innovation in service of
its customers and is a
deserved winner."
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