WET News

WIAA 2018

Water and Effluent Treatment Magazine

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Name Result Severn Trent Finalist Northumbrian Water Group Winner Dwr Cymru Welsh Water Finalist South East Water Finalist Water Company of the Year WINNER Northumbrian Water Northumbrian Water Group took home the prized Water Company of the Year award for its all-round excellence in the last twelve months. The north-east utility was recognised for its impressive record on customer service - it scored 88 out of 100 on Ofwat's Service Incentive Mechanism (SIM) last year, the highest of any water company - and for its fresh thinking on innovation, in particular its unique 'Innovation Festival' event which brought together water innovators to solve water industry challenges. Judges were also impressed by Northumbrian's performance on minimising supply interruptions and its work on sustainable drainage. Its staff engagement also stands out, with the company having industry-leading satisfaction scores: staff surveys reveal that 84% of Northumbrian's workforce say that they enjoy their job. Water Company of the Year What the judges said: "Northumbrian Water has shown evidence of continued success and clear performance improvement through the year. It has embraced progress and innovation in service of its customers and is a deserved winner." Sponsored by 5

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