Utility Week

UTILITY WEEK | 16TH - 22ND MARCH 2018 | 25 Operations & Assets Utility Week Stars Awards categories • Big Bang Award for Innovation – Customer Facing This award, for which teams and individuals can be nominated, celebrates ingenuity and entrepreneurship. It is looking for employees who have brought forward game-changing ideas to transform customer experience and engagement with utilities. • Big Bang Award for Innovation – Infrastructure An award for utility teams or individuals who have made their infrastructure smarter, more sustainable or more efficient. They must have significantly altered industry expectations around the way critical infrastructure performs and shied the organisation's ability to address challenges relating to assets. • Constellation Award for Collaboration With Customers A team award celebrating the success of a utility company/team in building strong links with customer communities for mutual benefit. With the industry overall struggling to li levels of public trust, this recognises the hard work teams put into building bridges with customers and collaborating with groups to mini- mise disruption caused by essential works. • Constellation Award for Utilities Collaboration It is key for utilities to have confidence in supply chain partners and maintain strong relationships with companies who make their own service ambitions achievable. This award recognises collaborative working which displays best practice and benefits in the quality, efficiency and right-first-time delivery for consistently seamless customer experiences. • Culture Change Champion Award Utilities companies are transforming. Strategies for the future lay less emphasis on traditional asset-driven concerns or unit price billing but increasingly focus on the delivery of customer experi- ence and service innovation. This award recognises the influence of a team or individual that has had an outstanding positive impact on this process of culture change. • Data Demon Award Celebrating the contribution of data scientists and analysts in empowering modern utilities in the information age. A team award, it recognises the impact that a particular data initiative has had in improving business efficiency, competitiveness and customer experience. • Guiding Star Award Recognising the individual contribution of a director or senior management-level utilities leader who has gone above and beyond to mentor rising stars, ensuring their workplace presents equal opportunities and to act as an ambassador for the utilities industry, raising awareness of the career opportunities it can offer. • Health and Safety Champion – Individual Celebrating an individual's contribution to promoting health and safety in the workplace. Successful entries to this award will demonstrate how an individual has influenced others and changed health and safety performance for the better using their own initiative and passion. • Health and Safety Champion – Initiative This award recognises a health and safety initiative that has strengthened a company's performance against key metrics in an ingenious or especially perceptive way. Commitment is fundamen- tal for a successful utility to build and maintain a strong health and safety culture, and companies must continue to be inventive to avoid complacency and motivate employees in this area. • Hero Award – Individual Celebrating the dedication of an individual who has made a real difference to customers, colleagues, the business or the industry. The impressive commitment of utility employees to putting others first in times of need constantly leads to stories of derring-do, charity and compassion. • Hero Award – Team Celebrating the dedication of groups who have gone the extra mile to make a difference to their customers, colleagues, the business, or the industry by working together effectively and proactively. Utility teams do incredible work, leading to real feats of heroism and acts of charity and compassion. • Rising Star Award Recognising the talent and ambition of a junior or apprentice, this award is for individuals who demonstrate outstanding promise, passion for their work and determination to succeed. With the industry facing skills gaps, encouraging rising stars to become tomorrow's industry leaders has never been more important. • Shooting Star Award To retain talented people within the utilities sector, it is vital we acknowledge those who are excelling and growing profes- sionally within the industry. This award highlights those who have recently made remarkable strides in their career through outstanding work and understanding of business needs. • Supernova Award for Long Service This long-service award is aimed at employees who have dedi- cated their career to utilities and continued to give back to their company, industry and the communities it serves. With a signifi- cant proportion of the UK's utility workforce set to retire in the next few years, it is time to hold up their achievements and work ethics, as exemplars for the next generation.

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