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Utility Week 26th January 2018

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UTILITY WEEK | 26TH JANUARY - 1ST FEBRUARY 2018 | 27 Operations & Assets Views from the speakers: 1. The right carbon- friendly system depends hugely on existing network and building factors. There is no one-size- fits-all solution. 2. It's not just about new-builds – 90 per cent of 26 million homes with poor thermal performance are expected still to be in use in 2050. 3. With no point of integration for heat, retailers have an opportunity to be that link between the customer and the supply chain. 4. There is a need for a lead contractor in the heat network space to make energy services happen effectively. But energy suppliers and tech providers don't see this as an opportunity. 5. We need to address this as a matter of urgency to have any hope of meeting future carbon budgets. Key points Will Humphreys, heat strategy policy lead, BEIS "It would be interesting to see new players in the energy service market, but however we proceed, we do need to think about equalising services." Pamela Taylor, partner, Ofgem "There are lots of companies trying to figure out how to deploy new technologies and business models, but what we're not seeing a lot of yet is the next stage – actually looking at regulatory frameworks and how it would all work in practical terms. There are plenty of new models that don't have the supplier at the centre, which is interesting." Kelly Butler, marketing director/ deputy chief executive, BEAMA "You have to build a system around the passive consumer, because the majority of people just don't care. A targeted, regional approach is the key. If we don't react now, we'll still be sitting here discussing this same thing in five years' time." Ian Rose, professional services director, PassivSystems "How will energy market regulation support new energy services? How do you split out the heat? Do we need to split out the whole energy supply? That would change the whole market." Matt Lipson, head of consumer insight, the Energy Systems Catapult "People care a lot more about their service than how it's delivered. We need to change the conversation to talk about the experience, not the heat itself." Brought to you in association with

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