Expert speakers include:
Event partners
events.utilityweek.co.uk/water
John Russell
Senior director,
strategy and
planning
Ofwat
Chris Jones
Chief executive
offi cer
Dŵr Cymru
Welsh Water
Sarah Bentley
Chief customer
offi cer
Severn Trent
Water
Louise
Beardmore
Customer
service director
United Utilities
Simon Parsons
Director of
strategic
customer
service planning
Scottish Water
Jo Mayes
Director of
customer
operations
Business Stream
Jo Osborn
Head of
communications
South East Water
Mark Field
Head of billing
& collections
Southern Water
The only
dedicated event
for domestic and
non-household
customer
professionals
in the UK water
sector
Attend to:
O Hear the latest views
from Ofwat ahead of
PR19
O Tailor your experience
through dedicated
household and non-
domestic sessions
O Hear MOSL's take
on the retail market
10 months on
O Gain fresh perspectives
on omni-channel
communication best
practice
O Hear an award-
winning approach to
behavioural economic
practices
O Learn how your
peers are planning
investment for the
customer
Supported by
Follow us
@utilityweek using
#watercustomer
Water
customer
1 7 J A N U A R Y 2 0 1 8
B I R M I N G H A M
conference
