Utility Week

Community Lowri Beck Services Ltd Mayors Quay, Swan Meadow Road, Wigan WN3 5BB Tel: 01942 771700 Lowri Beck is a leading independent service provider of Metering Systems, Data Capture, Data Management and Field Management services, offering innovative solutions to utilities and business throughout Great Britain. We support the electricity, gas and water markets with Manual and Automated Meter Reading, Data Collection and Aggregation, Meter Asset Provision, Installation and Maintenance services as well as providing a full suite of dual fuel Smart Metering services. Our dual-site Contact Centre provides a wide range of professional outsourcing contact centre services, including overflow call handling and appointment management. Our mobile field management system, Companion, supports a range of operations with mobile handheld solutions ensuring improved data communications between office and field activities. Lowri Beck was established in 1996 and is experienced in offering tailored services and committed to delivering excellent service at realistic prices. For further information contact lbenquiries@lowribeck.co.uk Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 Website: www.wheatleysolutions.co.uk Leading specialists in our field, Wheatley have been intrinsic to UK utilities metering for 25 years. Wheatley ensure solutions reflect and anticipate market needs, meaning we play a business critical role for our customers and are integral to the UK's smart meter roll out. Market Messaging - Wheatley's proprietary solutions perform customisable automation of messaging exchange for electricity, gas and dual fuel MOP / MAM and MAP functions, minimising user intervention and improving commercial advantage. Asset Management – with options to receive industry flows and other bi- lateral data exchanges Wheatley's MAP solution manages and reports on a full portfolio of meters and associated assets, maximising asset efficiency and facilitating accurate billing and forecasting against multiple contracts. Workforce Management – available stand-alone or integrated with other applications, our powerful scheduling and workforce management tool improves field worker efficiency. Open Water –Wheatley are harnessing our 25 years' experience of providing central messaging systems for data exchange and operational execution to develop systems tailored to the unique requirements of the water sector as competition begins. Our metering applications are delivered directly or as a service and are designed to quickly scale to changing customer requirements. To find out more please get in touch. Contact Sidney Houliston to advertise here, 01342 332009 Award; IT Initiative of the Year; Marketing Initiative of the Year; Staff Development Award; Supply Chain Excellence; Team of the Year – customer facing and back office; and Utility of the Year. The deadline for entering is 8 September. For further information, visit: www.utilityweekawards.co.uk Energy Customer Conference 18 January 2018, Birmingham The only dedicated event for B2C and B2B customer professionals within energy retailers and networks. Attend to: • Consider the challenges and opportunities of the changing energy landscape • Understand the new energy consumer rights in the 'Clean energy for all' European proposals • Learn how to engage, build understanding and improve services for vulnerable customers • Find out how to best use personal data for customer empowerment and support. For further information, visit: events.utilityweek.co.uk/energy Utility Week Consumer Debt Conference 27 February 2018, Birmingham There has never been a more crucial time for the utility sector to create strong partnerships with customers and collection agencies alike to build trust and protect vulnerable customers. The 10th annual Utility Week Consumer Debt Conference will bring together forward-thinking credit, debt, billing, collections, and customer services professionals within the electricity, gas and water sectors to answer these questions and more. This conference will equip you with the tools to: • Take preventative steps to reduce debt and increase engagement • Recognise vulnerability and accommodate ability to pay • Collaborate with the third sector to understand customers • Effectively collect and manage your customer data • Develop a multi-channel approach to increase collections. For further information, visit: utilityweek.net/consumerdebt DON'T MISS Flexible Networks: Storage & DSR Conference 1 November, Birmingham Attend this CPO-certified event to: • Reflect on the smart systems consultation and what it means for networks • Hear directly from BEIS and Ofgem to gain crucial insight into policy and regulation • Understand the journey for networks to achieve flexibility • Access the benefits of demand-side response to defer network reinforcement • Understand the role that interconnection plays in supporting flexibility • Capitalise on the opportunities of a decarbonised future. For further information, visit: events.network.net/flexible Utility Week Awards 2017 11 December, Grosvenor House Hotel, London The awards recognise excellence across the industry and reward organisations that have achieved outstanding performance in the past year. To win or to be shortlisted shows that a company has reached the very highest standards, as judged by Utility Week's panel of leading independent experts. For 2017 there is a new two-stage judging process to ensure that every entry continues to receive in-depth consideration from a panel of industry leaders. Each category has a lead judge, with some of the biggest names in the business on the judging panel. Every shortlisted entrant will receive a benchmarking report detailing the strengths and weaknesses of their entry in relation to their peers, based on feedback from the judges. Detailed case studies of the winning entries will be published in Utility Week over the course of 2018, so everyone can see what it takes to win. This year's categories are: Capital Project Management Award; Community Initiative of the Year; Customer Care Award; Environment 30 | 27TH OCTOBER - 2ND NOVEMBER 2017 | UTILITY WEEK

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