Utility Week

UTILITY Week 31st March 2017

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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nd out more at For further information contact Customer Services on 0800 085 8060 or email info@digdat.co.uk digdat® Retailer Noti cation Service delivers multiple bene ts throughout the whole supply chain digdat® Retailer Noti cation Service (RNS) is a web-based hosted administration and communication solution for Water Wholesalers enabling them to communicate information about planned and unplanned works, investments and incidents that have the potential to impact their Retailers' customers. Delivering real-time communications to all retail contacts securely, it allows Retailers to comment and provide feedback to the Wholesaler, ensuring the highest levels of customer service are delivered. Assures 100% compliance with MOSL Market Codes Retailer-specific email notifications with secure login and single point of contact 24/7 live view of planned & unplanned works & incidents Delivers a structure to manage communication to and from Retailers Accessible from desktop, tablet & mobile devices Handles high volumes of wholesaler notifications. Wholesalers Wholesalers Wholesalers Receive email notifications with a 24/7 live view of planned & unplanned works & incidents with the potential to impact their Non-Household customers Access to ALL Wholesaler notifications relevant to each Retailer in ONE place, nationally Capability to provide feedback and comment on specific events; follow or receive updates on events Accessible from desktop, tablet and mobile devices. Retailers Retailers Retailers Timely and accurate communication from their Retailer enabling them to make informed decisions relating to any potential service impact on their business. End Customers End Customers End Customers

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