Utility Week

UTILITY Week 10th February 2017

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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events.utilityweek.co.uk/debt Expert speakers include: Follow us @utilityweek using #consumerdebt Meghna Tewari Head of consumer vulnerability strategy Ofgem John Russell Senior director of strategy & planning Ofwat Karen Walker Credit & collections director British Gas Stuart Ledger Chief fi nancial offi cer retail Thames Water Ian Parry Head of credit operations First Utility Steve George Customer services director South East Water Mark Fawcitt Credit risk manager & collections strategy lead Scottish Power Fiona Bailey Head of income domestic retail United Utilities A must-attend event for forward-thinking credit, debt, billing, collections and customer services professionals within the electricity, gas and water sectors 7Kis &3'certiÄ° ed conference will equip you with the tools to: O Adapt your debt strategy in line with Ofgem & Ofwat's regulatory priorities O Identify and manage customer vulnerability O Design a collections approach for customer affordability O Prevent billing delays through accurately tracking transient tenants O Improve the process of debt collection through innovative & smart technologies O Operationalise your approach to fraud Supported by

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