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UTILITY WEEK | 13TH - 19TH JANUARY 2017 | 13 Event Last year's show: key points of UWLive 2016 Competition, competition, competition Across the energy and water sectors, competitive markets were viewed as a way to drive down costs and improve customer service. This carries on in 2017. Upskill for the future Utilities need to ensure they are fit for the future, with the workforce and skills required to continue to deliver their essential services. This includes being flexible enough to adapt to any future changes. Embrace new ways of working Innovative new technologies are being developed across the util- ity sector and these need to be embraced to make the work the companies do quicker, easier, cheaper and safer. Many of these developments are expected to be deployed this year, along with their continued development. Be customer-centric A key theme from the show was that utilities have to ensure everything they do is done with the customer, and the service they receive, in mind. "A great success, the audience was highly relevant, high quality leads… the marketing support was great." WESTBASE TECHNOLOGY "The best industry exhibition I have ever been to. Thought provoking, interesting, good network- ing, with a positive feel to the whole event… it was excellent" JACOB TOMPKINS OBE, MANAGING DIRECTOR, WATERWISE STATISTICS £791 million: estimated spend by visiting companies in 2016 with exhibitors at Utility Week Live. The show is attended by 100% of Britain's water companies, energy companies and network operators. Types of organisation that attended in 2016: Multi-national (1,000+ employees) 37% Large (251+ employees) 16% Medium (between 50-250 employees) 18% Small (less than 50 employees) 26% Sole trader/Self-employed 3% Show features The Innovation Zone Organised in association with the Energy Innovation Council, this popular feature will showcase the latest game-changing innova- tions for the gas and electricity industries via technical pitches and live product dem- onstrations. Drilling & Tapping championships including the World Water Cup In partnership with the Institute of Water, the Drilling and Tapping competition sees teams racing against the clock to complete a simulated household connection to a water main. This year the contest incorporates the World Water Cup, with visiting teams com- peting from the US and the Netherlands. The Streetworks Village The interactive streetworks village will involve a wide range of streetworks solutions providers demonstrating their products on a patchwork of specially-constructed streets. Water Pavilion Co-hosted with Utility Week Live's sister show, edie Live, the Water Pavilion will bring together water retailers and major business buyers of water. The Network Zone Come along for insights and networking into the wholesale energy market from Network, the dedicated title for electricity, gas and heat distribution professionals. The Outdoor Demo Zone Take a breath of fresh air while watching live product demonstrations outdoors from a host of Utility Week Live exhibitors. Theatre Sessions 1. WATER THEATRE SESSIONS INCLUDE: Preparing for PR19; Inno- vation in water; Energy efficiency opportunities; World class water; The circular economy and resource recovery; EU and environmental legislation policy update; Market opening: working with retailers; Water resources and energy from sludge; A sustainable water indus- try for the future – 2020 and beyond. 2. ENERGY NETWORK THEATRE SESSIONS INCLUDE: Regulation update; The future of innovation; The storage revolution; The data driven network; The future of gas networks; The network of the future; Future heat; The connected customer and the network of the future; Innovation and cross-vector thinking. 3. CUSTOMER PROGRAMME THEATRE SESSIONS INCLUDE: Energy retail and the post-CMA landscape; The connected customer; Putting customer service at the heart of water companies; Under- standing the implications of next-day switching; Meeting the needs of vulnerable customers; Smart metering and business transforma- tion; Community energy; Delivering gold standard customer service. 4. KEYNOTE THEATRE SESSIONS INCLUDE: Decision making in the face of uncertainty and turbulence; Smart utilities and their role in smart cities; Meet the Regulators – a Q&A session with Ofgem & Ofwat; Innovation: Digital utilities and the customer interface; Sus- tainability and climate change resilience; Meet the Buyers – a Q&A session with major energy and water users.