Utility Week

UTILITY Week 2nd December 2016

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Follow us @utilityweek using #energycustomer The must-attend event for B2C and B2B customer professionals within energy retailers and networks ● Understand the CMA remedies to increase customer engagement ● Adapt to Ofgem's principles- based regulation to improve competition ● Protect consumers during wholesale price fl uctuations and regulation change ● Hear the key trends in customer switching data and what they mean for you ● Create innovative Smart Meter tariffs that are tailored to your customers ● Empower customers to take control of their energy Supported by Expert speakers include: Chair: Andrea Coscelli Acting chief executive Competition and Markets Authority Julia Bloomer Vice president The Institute of Customer Service David Brooks Managing director Good Energy Catherine O'Kelly Director of industry development British Gas/ Centrica Elaine Warwicker Director of sales & communications Bristol Energy David Walker Head of customer strategy & planning SSE Rachel Fletcher Senior partner, markets Ofgem Nicola Eaton Sawford Managing director Customer Whisperers Attend this CPD-certifi ed event to: events.utilityweek.co.uk/energy

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