Utility Week

UTILITY Week 18th November 2016

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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events.utilityweek.co.uk/debt Expert speakers include: Follow us @utilityweek using #consumerdebt Meghna Tewari Head of consumer vulnerability strategy Ofgem John Russell Senior director of strategy & planning Ofwat Karen Walker Credit & collections director British Gas Stuart Ledger Chief fi nancial o cer retail Thames Water Ian Parry Head of credit operations First Utility Steve George Customer services director South East Water Mark Fawcitt Credit risk manager & collections strategy lead Scottish Power Fiona Bailey Head of income domestic retail United Utilities A must-attend event for forward-thinking credit, debt, billing, collections and customer services professionals within the electricity, gas and water sectors This CPD-certifi ed conference will equip you with the tools to: ● Adapt your debt strategy in line with Ofgem & Ofwat's regulatory priorities ● Identify and manage customer vulnerability ● Design a collections approach for customer affordability ● Prevent billing delays through accurately tracking transient tenants ● Improve the process of debt collection through innovative & smart technologies ● Operationalise your approach to fraud Supported by

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