Utility Week

UTILITY Week 18th November 2016

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Page 26 of 31

Event Partners Follow Us @utilityweek #watercustomer events.utilityweek.co.uk/water ● Make final preparations for the retail market opening in April ● Find out how to make technology work in tandem with employees for greatest effect ● Listen to ideas on communicating effectively through crises ● Engage with either domestic or non- household peers in dedicated breakout sessions ● Hear how improving employee wellbeing can drive consumer satisfaction ● Understand how best to locate & help vulnerable customers Expert speakers include: Attend to: LOREM 18 JANUARY 2017 BIRMINGHAM Tony Smith Chief executive officer Consumer Council for Water Lucy Darch Managing director Northumbrian Water Group Business Simon Oates Chief customer officer Southern Water Johanna Dow Chief executive officer Business Stream Louise Beardmore Customer service director United Utilities Ciaran Nelson Head of corporate communications Anglian Water Services Ben Newby Customer services & IT director Bristol Water Anne Heal Chair Thames Water CCG The only dedicated event for domestic and non-household customer professionals in the UK water sector Supporters Charity Partner 18 JANUARY 2017 BIRMINGHAM

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