Utility Week

Utility Week 30th September 2016

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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UTILITY WEEK | 30TH SEPTEMBER - 6TH OCTOBER 2016 | 5 Severn Trent will start work on a £60 million project to improve the water and wastewater network in Newark-on-Trent on 3 October. The scheme will help to protect hundreds of homes in Newark from sewer flooding and ensure a resilient water supply for decades to come. The firm will replace more than 20km of old pipes in Newark, with work starting at its Crankley Point sewage treatment works. The project will include the use of pipe-jack and segmental tunnelling machinery to replace some of the town's sewers. "There remain significant risks to the delivery" The Committee on Climate Change issues warning about the Hinkley Point C nuclear power plant £19.8bn The Committee on Fuel Poverty estimates that this will be the cost of meeting the government's 2030 energy efficiency targets. See p9 Ofwat seeks senior director of business improvement Ofwat is recruiting for a new senior director of busi- ness improve- ment to replace Bev Messinger (pictured), who left the regulator on 16 September. Messinger has left to become chief executive of the Institution of Occupational Safety and Health, a post she will take up on 3 October. UKPN to strengthen customer engagement UK Power Networks (UKPN) has created the new role of head of customer engagement to increase its focus on customer service. The company has appointed Julie Minns in the role, who will oversee external communications, stakeholder engagement and sustainability. Minns joins the company from communications consultancy Bell Pottinger, where she was partner. She previously managed public affairs, corporate responsibility and consumer regulation at mobile network operator Three. PEOPLE MOVES Six per cent of households have had an Eco installation A report from the Department for Busi- ness, Energy and Industrial Strategy (BEIS) showed that on average, around 6 per cent of all households in Great Britain had an energy efficiency measure installed under the Energy Company Obligation (Eco) by the end of June 2016. The map shows that the North West and North East had the highest, with 91 and 80 per 1,000 households with Eco measures, respectively. In Scotland there were about 77 per 1,000 households and in Wales, 57 per 1,000. 84% A huge majority of domestic customers used the telephone to communicate a complaint to their energy supplier, compared with just 9 per cent who emailed, according to an Ofgem report "Too complex and costly" The Institute of Directors has published a report attacking the smart meter rollout. See p9 None 0.1-25.0 25.1-50.0 50.1-75.0 More than 75 Eco households per 1,000 households

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