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"Everybody thought that we were on top of this and it looks like we're not." Peter Emery, The Conversation THE C ONVERSATION 06 A new dawn: The long-awaited start of the mass rollout of smart meters is fi nally here. Network examines the state of play while UK Power Network's director of customer service Matt Rudling looks to the future. 12 Peter Emery: There's a new man at the helm of Electricity North West. Emery talks industry innovation structures, customer satisfaction and network resilience. SEPTEMBER ISSUE 05/2016 THE FUTURE 30 Change agenda: Network and industry debate what's next for system planning. 37 Now or never: Don't shy away from tough decisions on system architecture says Duncan Botting THE APPLICATION SPECIAL INSERT: The global picture. Network delves into the Future Power System Architecture project's International Study. 22 In the here and now: Robotics, modelling and analytics, and decentralised energy are making an immediate impact. 26 Blown apart: Onsite with DNV-GL at the Spadeadam facility. 29 Who you gonna call?: David Smith introduces the power networks' new emergency number. NETWORK / 4 / SEPTEMBER 2016 06 THE CONVERSATION: A SMART START The mass rollout of smart meters begins in earnest this month. What issues must still be resolved and what diffi culties lie ahead? 18 THE APPLICATION: DRONING ON Network rounds up technologies making an impact on energy networks today 30 THE FUTURE: GRAND PLANS What next for system planning in the wake of the Future Power System Architecture study?