Water & Wastewater Treatment

WWT July 2016

Water & Wastewater Treatment Magazine

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www.wwtonline.co.uk | WWT | JULY 2016 | 13 Front line Kevin Warner Eastern Regional Metering Manager, South East Water What's the main purpose of your job role? To complete the metering project on time and have the projected percentage of unmeasured customers converted to a measured tariff. When did you start working in the water industry and what led you to your current job? I started my career in the water Industry in 1979 with Eastbourne Water Works Company. I was happy to accept my current job role because I wanted to be part of the biggest single project ever undertaken by South East Water. Theoretically the project had the potential to upset an enormous amount of customers so my key challenge is to complete the installation programme with the minimum of customer complaints as possible. Describe your typical working day. My typical day starts at South East Water's Tonbridge Operations Centre. I liaise with our contractor Clancy Docwra. I discuss the installations that have taken place and any issues that have occurred that may need resolving. I talk with our planners and admin support team to make sure that we are on target to achieve our forecast. I review my business object reports. I communicate with the Customer Service Metering team, the Metering Billing team and South East Water's Campaign and Media Officer. Where possible I go to site to meet my direct team of Customer Metering Programme Technicians and the crews and operatives carrying out the meter installations. What attributes do you need in your job role? To do my job well I need to adhere to South East Water's core values, which are to be trustworthy and creative, to show passion and agility while all the time striving for excellence. What is the most rewarding part of your job? To see my direct team develop within their respective roles and help them to progress their careers in the business once the Metering Programme has finished. And the worst (or most challenging) aspect? The most challenging aspect of the job is dealing with difficult customers to resolve their issues and avoid unwanted calls or complaints. Which people do you work most closely with in your working day? My Manager and the Customer Metering support team. If I wasn't working in water, my ideal job would be… Owning and managing a camping site. Front Line aims to highlight the wide variety of job roles within the water sector. If you are interested in appearing in a future issue please contact editor James Brockett: jamesbrockett@ fav-house.com ● In 2007, the South East Water area was classed by the Environment Agency as an area of serious water stress. The effects of climate change and population growth are expected to put further pressure on the water naturally available. ● Households with water meters typically use 15 per cent less water than those without. This also has a significant potential for energy saving. By using water efficiently, customers can reduce energy bills. ● By 2020, 90 per cent of South East Water's customers will have a water meter. ● By the end of the programme, 375,000 meters will have been installed across South East Water's supply area. Ninety per cent of South East Water customers will have a water meter by 2020

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