Utility Week

Customers UTILITY WEEK | 18TH - 24TH MARCH 2016 | 25 Market view B y the end of 2020, every household and small business in the UK should have been offered smart electricity and gas meters. Value from the smart meter rollout will be derived through operational sav- ings, energy efficiency and better customer engagement. Impact on consumer behav- iour, primarily encouraging people to use less energy, is a key success factor. Smart meters can be a useful tool in giv- ing customers up-to-date information on energy use and enabling accurate billing. They provide data that helps energy compa- nies to stop the practice of estimated bills, be more transparent and make energy con- sumption easier to understand. However, on their own, smart meters do not automatically reduce consumption and bills. To achieve reductions in energy use, the Department of Energy and Climate Change mandated that all energy suppliers offer domestic customers an in-home display (IHD) with their smart meter, so they have easy access to real-time consumption and tariff information. At first, this seemed a sensible requirement, but it has attracted criticism. Why? Unfortunately, the data generated by a smart meter hasn't proven to be inher- ently interesting to consumers. Without con- sumer interest and attention, IHDs cannot influence consumer behaviour and help them to save energy. In fact, several studies have shown that few consumers use their IHD. To unlock the potential of smart meters, utilities must find ways to make the data engaging. Solutions must give homes and businesses the clear, actionable insights they need to better manage their energy use. Against this backdrop, new rules published by government last month pertaining to the provision of IHDs are significant. Specifically, the government has intro- duced a different licence condition, which in turn establishes a derogation mechanism, giving suppliers the freedom to trial alter- natives to IHDs. This could remove at least £200 million from the cost of the rollout for all of the larger suppliers, based on a cost of £15/IHD and 30 minutes of engineer time per household to install and explain the device. IHD alternatives could vary from home energy reports to consumer access devices, but the government is clear that all trials must not disenfranchise specific groups within society. This means a smartphone app, for example, will only ever be part of the puz- zle given the pervasiveness of smartphones/ tablets and current utility app download rates (according to Deloitte, smartphone penetra- tion among UK adults is around 76 per cent). Crucially, there is no cap on the scale of the trials allowed under the derogation, allowing large-scale introduction of options such as so˜ware – typically at a tiny fraction of the cost of an IHD. Thus, the government is no longer mandating the technology, but is mandating the energy-efficient outcome in allowing utilities and their chosen tech- nologies to compete to deliver the best and cheapest outcome for consumers. This new policy is fantastic news for British bill-payers, energy suppliers and the government, providing an opportunity for the UK to deliver energy efficiency in an affordable and measurable way. The option for energy suppliers to trial IHD alternatives when installing smart meters opens the door for consumers to save money, for utilities to innovate and build better relationships with their customers, and for government to de- risk the smart meter rollout. At its centre, the smart meter rollout is a behavioural change programme. It is only with actionable insight that smart meters will deliver value to British homes. This type of "behavioural energy efficiency" can help ensure that smart meter investments deliver what they are designed to do: help consum- ers to cut their energy consumption and bills. This IHD derogation means the UK can continue benefitting from such an approach, and well-structured legislation means trials will run in parallel with the smart meter roll- out, meaning no delay to the programme. The application window is expected to open this month; suppliers will have until 30 September to apply, and a further year to gather evidence on a sufficient scale. At an estimated cost of £11 billion, the UK smart meter rollout is one of the biggest capital investments of this parliament. The programme, and its management, have been much criticised in recent years. However, this low-key and highly technical change will go down as one of the most critical decisions the government has made. In essence, the smart meter rollout just got a whole lot smarter. Simon Hill, vice president, Opower A smarter approach Changes to the rules regarding in-home smart meter displays will give energy suppliers the freedom to trial alternatives and compete to deliver the best outcome for consumers, says Simon Hill. NUMBER OF SMART METERS INSTALLED BY THE LARGER ENERGY SUPPLIERS IN DOMESTIC PROPERTIES, BY FUEL TYPE AND QUARTER Domestic smart meters (gas) Domestic smart meters (electricity) Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2013 2014 2012 200,000 150,000 100,000 50,000 0 Source: Decc 2015 Number of meters installed Total meters installed increased by 23% (Q2-Q3 2015)

• Cover