Utility Week

UTILITY Week 26th February 2016

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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www.uw-debt.net Expert speakers include: Chair: Event partners Follow us @utilityweek using #consumerdebt Brian Jackson Director of credit & collections British Gas Andy Pymer Director of regulation & customer services Wessex Water Caroline Siarkiewicz Head of the UK debt advice programme Money Advice Service Vanessa Northam UK vulnerable customer manager E.ON Meghna Tewari Head of consumer vulnerability Ofgem Richard Khaldi Senior director, customers & casework Ofwat Ian Parry Head of credit operations First Utility Phillip King Chief executive Chartered Institute of Credit Management A must-attend event for forward-thinking credit, debt, billing, collections and customer services professionals within the electricity, gas and water sectors Attend this one-day conference to: ● Discover best practices to identify vulnerable customers ● Understand how consumer credit regulation will impact your strategy ● Learn how external debt collection agencies can maximise collections ● Find out how to use data to better understand customers and reduce debt ● Hear innovative ways to help customers to repay their debts ● Gain insights on collaborative projects that have been helping utilities to reduce debt Supported by Sponsored by

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