www.uw-debt.net
Expert speakers include: Chair:
Event partners
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@utilityweek using
#consumerdebt
Brian Jackson
Director of credit
& collections
British Gas
Andy Pymer
Director of
regulation &
customer services
Wessex Water
Caroline
Siarkiewicz
Head of the UK
debt advice
programme
Money Advice
Service
Vanessa Northam
UK vulnerable
customer
manager
E.ON
Meghna Tewari
Head of
consumer
vulnerability
Ofgem
Richard Khaldi
Senior director,
customers &
casework
Ofwat
Ian Parry
Head of credit
operations
First Utility
Phillip King
Chief executive
Chartered
Institute of Credit
Management
A must-attend event for
forward-thinking credit,
debt, billing, collections
and customer services
professionals within
the electricity, gas and
water sectors
Attend this one-day
conference to:
● Discover best practices
to identify vulnerable
customers
● Understand how
consumer credit
regulation will impact
your strategy
● Learn how external
debt collection
agencies can maximise
collections
● Find out how to
use data to better
understand customers
and reduce debt
● Hear innovative ways
to help customers to
repay their debts
● Gain insights on
collaborative projects
that have been helping
utilities to reduce debt
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