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UTILITY WEEK | 5TH - 11TH FEBRUARY 2016 | 17 Operations & Assets Utility Week's Game Changers series seeks to champion innovation in the utilities sector. To put forward a technology for coverage contact associate insights editor Mathew Beech, email: Mathew.Beech@fav-house.com Who's working with CNIguard As CNIguard gathers momentum in the UK with its Sensorcore smart sensoring system, it has already secured a number of early supporters across the water and electricity sectors. These include: • Thames Water • United Utilities • Severn Trent • Two DNOs The company is also involved in the US water, electricity and transport sectors, and has a deal with Vitens, the largest drinking water company in the Netherlands. Utility Week Live: The Innovation Zone Organised in association with the Energy Innovation Centre, this popular feature will showcase the latest game-changing innovations and solutions for the gas and electricity industries from up and coming SMEs including CNIguard. It will also feature technical pitches and live product demonstrations given directly to the people that need them. 99% the amount of false alarms CNIguard says its system can eliminate The Big Number: Rewards and penalties for DNOs Electricity Distribution Annual Report for 2010-11 (source: Ofgem) Ofgem's interruption incentive scheme has symmetric annual rewards and penalties depending on each DNO's performance against their targets for the number of customers interrupted per 100 customers (CI) and the number of customer minutes lost (CML). The proportion of revenue exposed under the scheme is 1.2 per cent for CI and 1.8 per cent for CML. Therefore, if a DNO is able to reduce CI and CML through proactive monitoring and rapid response to issues, this will help to improve its balance sheet by avoiding penalties, while consumers will get a better service. unnecessary call-outs, or the alerts even being ignored and being attributed to faulty equipment. "It removes any credibility from the signal you're get- ting," he adds, meaning that despite monitoring taking place, the asset might not be as secure as it could be. The Sensorcore system, with its soware-hardware combination, is able to detect which triggers are "acts which are genuine" – such as vibrations from passing traffic or the weather – and those that require a response. These sensors can also be specified to enable flood warnings and other safety and environmental monitoring. Bring able to assess accurately what is happening on the energy and water networks, to identify where work needs to be done, and to automatically shut down the system and alert maintenance teams to any safety issues is crucial for the utilities. The ability to limit disruption when it occurs, and even to prevent it in the first place, will ensure delivery of a better service to customers, and a better regulatory performance, too. AVERAGE CI PER 100 CUSTOMERS IN GREAT BRITAIN 100 80 60 40 20 0 2001/2 2002/3 2003/4 2004/5 2005/6 2006/7 2007/8 2008/9 2009/10 2010/11 including exceptional events excluding exceptional events TM AVERAGE CML PER CUSTOMER IN GREAT BRITAIN 120 100 80 60 40 20 0 2001/2 2002/3 2003/4 2004/5 2005/6 2006/7 2007/8 2008/9 2009/10 2010/11 including exceptional events excluding exceptional events