46 | november 2015 | WWT | www.wwtonline.co.uk
www.uw-watercustomer.net
Event partners
The only dedicated event for water customer
strategists responding to retail competition in 2017,
the continued focus on 'customer outcomes' in
AMP6 and the new SIM measures
● Prepare for the opening of the
non-domestic market to retail
competition in 2017
● Find out how to make technology
work best for you and the
consumer
● Listen to constructive case
studies on internal and external
communications
● Find out how best to locate and help
vulnerable customers
● Hear a panel of experts discuss
how to optimise the new SIM
measures
● Win customer trust through putting
yourself on the customer journey
● Hear expertise on how best to
measure customer satisfaction
Attend this CPD-certifi ed conference to:
Follow us
@utilityweek using
#watercustomer
Expert speakers include: Chair:
Richard Flint
Yorkshire
Water/Kelda
Group
Ben Je s
Market Operator
Services Limited
Alan Lovell
Consumer
Council for
Water
Sarah Bentley
Severn Trent
Water
Anne Hobson
United
Utilities
Sue Lindsay
Wessex
Water
Ruth Findlay
Scottish
Water
Nicola Eaton
Sawford
Customer
Whisperers
Charity partner
Supported by
UW-WaterCustomer-HPHadvert.indd 1 27/08/2015 13:37
www.utilityweeklive.co.uk
Connecting Britain's
utilities to their suppliers,
contractors and partners
From
the
team
behind
WET
News
and
Water
&
Wastewater
Treatment
From the team behind
Water & Wastewater
Treatment and
WET News
A unique opportunity to meet decision-makers from across the water industry.
Rachael Lyon Business Development Director, Utility Week Live 2016
T +44 (0)1342 332097 M +44 (0)7968 301370 E rachael.lyon@fav-house.com
Download the brochure today from www.utilityweeklive.co.uk or contact:
