WET News

OCTOBER 2015 WET NEWS 11 improved data quality, and better reporting we can hopefully improve our performance." Working with Bentley Systems, Bristol Water leveraged the flexibility of Exor Information Manager to streamline the process. Bennett says: "We sat down with Bentley's Exor team and discussed how we could get full visibility of our assets on the road network and to produce reporting criteria set out by NJUG (the National Joint Utilities Group). It was a surprisingly simple process because of the functionality offered by Exor Information Manager." Now, real-time data about notices is captured, updated, and then published internally. "The solution implemented is a live system, continually updating as notices are sent and information comes back. And it's web-based so it's all real-time information. So within seconds the local authority knows we're on site," says Bennett. From this accurate up-to-date data, Bristol Water can easily access high level executive information that provides a common operating picture, as well as generate 52 monthly performance reports to NJUG on core areas of competency and interest. Information is also categorised so it can be analysed according to Bristol Water's business units, or by local authority, for better reporting and, ultimately, improved performance. "What we are trying to do for street works is self-regulation. We need to regulate ourselves with street works and this reporting facility is allowing us to look at our performance and improve the way we do things," says Bennett. In 2011 Bristol Water added further improvements to the solution, including the introduction of a customer facing web-based GIS solution for viewing street works noticing throughout the Bristol Water operating area. This would allow Bristol Water's customer service team to provide better information to customers, direct enquiries to the correct business unit, and provide full visibility for the general public via Bristol's web page. Bennett notes: "The site went live in 2011 and we soon recorded an increase in customer viewing of the site. As well as complying with regulatory demands, Bristol Water is seeing the benefit of the GIS web page, which is keeping customers better informed of our works going on in their area." In-house systems The Exor solution has provided Bristol Water with numerous benefits including targeted street works training, greater visibility of performance and a reduction in fixed penalty notices and section 74 fines. With improved reporting and an "executive dashboard" Bristol Water also has greater visibility of performance of both their business and the effectiveness of their various contractors. Bennett explains: "The new reports available through Exor Information Manager enable us to share information far more effectively and highlight problems far more quickly, enabling us and our contractors to act on potential issues before they become liabilities." Bristol Water has also improved relationships with local authorities, by providing them with reports and information that they are unable to obtain from their own in-house systems. Bennett concludes: "Right from the start, Bentley's Exor team has been highly supportive and responsive to our needs. They understand that the maintenance of our infrastructure is not just a series of one-off events but a continual process involving numerous parties at Bristol Water, including several third-party contractors. "The solution they have provided reflects this, providing us not only with full visibility of the current state of our infrastructure but the tools to meet all our partner requirements as well as those set by government." 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