Utility Week

UTILITY Week 4th September 2015

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Electricity Network Connection Surgeries Western Power Distribution (WPD) is the electricity distribution network operator (DNO) for South Wales, South West England and the Midlands. We operate the regional electricity network and provide New Connections to homes, businesses and generation sites at voltages from 230 volts to 132,000 volts. Ahead of applying to us for a new connection and particularly for Generation Connections, our customers and Independent Connection Providers (ICPs) often have questions and want to understand more about the process, timescales, technical matters, consents/legal requirements and possible constraints of making a connection to the network in a particular area. With this in mind we are running a series of Connection Surgeries where our engineers will be able to assist you. The surgeries will run on the dates listed below and enable interested parties (like landowners, ICPs, developers and community groups) to make a 45 minute appointment with an engineer to discuss their requirements and the connection process, ahead of making an actual application for a connection to the network. FOR WPD CUSTOMERS AND INDEPENDENT CONNECTION PROVIDERS. Connection surgery dates Our connection surgeries will be held at various WPD offices and will be as close as possible to where most participants live. For details of our operational area please visit our website www.westernpower.co.uk 26th March 2015 17th June 2015 10th September 2015 10th December 2015 Midlands: 0800 121 4909 South West & Wales: 0800 028 6229 wpdconnectsurgeries@westernpower.co.uk Please mention that your enquiry is for connection surgeries when you call. www.uw-watercustomer.net Event partners The only dedicated event for water customer strategists responding to retail competition in 2017, the continued focus on 'customer outcomes' in AMP6 and the new SIM measures ● Prepare for the opening of the non-domestic market to retail competition in 2017 ● Find out how to make technology work best for you and the consumer ● Listen to constructive case studies on internal and external communications ● Find out how best to locate and help vulnerable customers ● Hear a panel of experts discuss how to optimise the new SIM measures ● Win customer trust through putting yourself on the customer journey ● Hear expertise on how best to measure customer satisfaction Attend this CPD-certifi ed conference to: Follow us @utilityweek using #watercustomer Expert speakers include: Chair: Richard Flint Yorkshire Water/Kelda Group Ben Je s Market Operator Services Limited Alan Lovell Consumer Council for Water Sarah Bentley Severn Trent Water Anne Hobson United Utilities Sue Lindsay Wessex Water Ruth Findlay Scottish Water Nicola Eaton Sawford Customer Whisperers Charity partner Supported by

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