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28 | 22ND - 28TH MAY 2015 | UTILITY WEEK Community tunity to encourage participation from col- leagues, partners and contractors. Larry Spiers, Streamclean co-ordinator, Wessex Water. In December last year, Larry performed a lifesaving act of heroism by per- forming CPR on a man who found collapsed on the pavement while on his way home from work. The man stopped breathing in Larry's presence and his confident response undoubtedly saved the man's life. Customer Service Award Universal Metering Programme Team, Southern Water. This team, including staff from Groundwork South and IncomeMAX, recently completed a five-year programme to install water meters across Kent, Sussex and Surrey, supporting efficiency and accu- rate billing and assisting vulnerable custom- ers. The team has shown a huge community engagement effort, delivering 244 mobile exhibitions and supporting daily customer information points in each county. Over 345 stakeholder engagement activities have taken place, of which 74 were schools and 27 community workshops. Good Energy's Customer Care Team. This team has delivered industry-leading cus- tomer service year on year. In recent months it topped a Martin Lewis Money Saving Expert poll for customer service and came second in the 2015 Which? energy com- pany customer satisfaction survey – scor- ing an impressive 82 per cent. Good energy has ranked highly in this prestigious survey every year since 2012. Strikingly, the cus- tomer care team's exemplary performance has taken place in the midst of significant growth in customer numbers. UK Power Networks' Website and Social Media Team. This multi-award winning team has a consistent track record of excellent online customer service. Providing 24-hour customer support, the team's 15 members receive showers of compliments from cus- tomers on their effective help, oen given during trying times. Health and Safety Award Andy Woolston, Tony Thorning and Kevin Baker, working for H5O on behalf of South West Water. The trio have developed a highly effective presentation to demonstrate the risk of low-voltage cables. It has been adopted by all members of the H5O alliance and sent to the Utility Strike Avoidance Group, for poten- tial adoption by the wider industry. In 2011, British Gas acquired PH Jones, a leading UK energy services provider to help it gain a bigger share of the social housing market. Resonating with Centrica's commit- ment to health and safety, the PH Jones HSE team has a strong structure for occupational support and wellbeing, including its Happy, Healthy Here programme, run by qualified psychologists and health professionals. UK Power Networks' compliance manager Jeremy Wright and project manager Russell Barker have sourced ideas and products from around the world to develop a toolset and strategy to tackle the industry-wide problem of underground cables faulting within cable pits. UK Power Networks' Cable Pit Mitigation Strategy Proj ect Team is also shortlisted for the Team of the Year Award – Operational The Morrison Utility Services Safety, Health, Environment and Quality Team enjoyed a landmark year in 2014 with a fih award from the Royal Society for the Preven- tion of Accidents Occupational Health and Safety Awards 2014. A key focus for the team last year was to establish a robust approach to avoiding utility damage and cable strikes during streetworks. The team has also con- tinued to enhance its long-running com- mitment to schools engagement, educating young people about the dangers of construc- tion sites. Innovator Award Innovation delivery manager David McLeod is a pivotal member of SGN's multi-award winning, 16-strong Innovation & New Tech- nology team. He joined the company as a graduate in 2009 and rose to this senior posi- tion in just three years. He oen deputises for the head of department and his talent has been recognised in his appointment as chairman of the Gas Innovation Governance Group. SGN business development manager Alan Midwinter has worked at the gas network since 1980 when he joined as an apprentice. He launched SGN's biomethane business almost single-handedly and is a self-taught enthusiast on the topic. Studying masses of data, he has become a leading UK expert in biogas production and particularly biometh- ane clean-up plants. Scottish Power Energy Retail's Investi- gation HAN Technologies project will prove invaluable in the forthcoming national smart meter rollout. The project encompassed a comprehensive evaluation of individual propagation characteristics and capabilities of home area network connectivity solutions and the development of a bespoke 868MHz Rangefinder Device, or "sniffer", which will enable Scottish Power to understand which available HAN solution will work best for each customer's property type. Clancy Plant Hire's fusion manager, Steve Davies, is always challenging the norm. In 2011, he designed an advanced fusion joint- ing system which has significantly increased the safety and integrity of underground pipes. His early system received a National Joint Utilities Group High Quality award, and a Pipeline Industries Guild Utility Pipe- line Technology award but he has gone on to develop further iterations in collaboration with equipment manufacturers. Long Service Award Ray Morris has completed a staggering 50 years' service in the electricity industry. Cur- rently working as a maintenance engineer in the South East, he has wide experience in many disciplines. His career has spanned maintenance, overhead lines and construc- tion, new services and project work. Howard Bruce is SGN's apprenticeship scheme manager. He joined SGN in 1976 as a distribution assistant and served as a team manager for 17 until 2008. Since 2008 he has been responsible for the company's whole apprenticeship programme across all functions. Linda Maflin is Kent team leader in South East Water's operational call centre. She joined the company in 1967 as an office jun- ior in the billing department at Herne Bay. From her first day, she proved an enthusi- astic worker. Her nomination says she "is always first to the wicket, taking personal responsibility for solving whatever problem is reported to her – and she doesn't let go until everyone is happy". Yorkshire Water implementation team leader Judith Carr joined in 1979 as a revenue officer. She worked her way through a range of management and business analyst roles before moving to Loop Customer Manage- ment, the provider of customer services for Yorkshire Water, in 2000. She gained her cur- rent role in 2003 and is responsible for the delivery of large-scale change programmes. She plans to retire in October aer the suc- cessful implementation of a new telephony system. Gary Duffus, Above and Beyond – Individual Good Energy, Customer Service nominee