Utility Week

UTILITY Week 27th March 2015

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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The Premier Gathering for Senior Electricity, Gas & Water Executives Website: www.utilityweek-keynote.com Email: keynote@fav-house.com Tel: +44 (0)1689 857 078 Utility Week Live also features – Technical Seminar Theatres for operational and technical utilities staff. Covering topics including: AMP6, Catchment management, Customer service (CRM), Energy use/ management, Streetworks, Skills, Alliances collaboration, Onsite renewables, Smart metering, Funding – CfDs, ROCS, Green deal & ECO, Retail market reform, Demand-side management, Industrial and effl uent treatment, Resilience, Metering, BIM, Health & safety, Future cities/smart cities, Data, Policy/regulation, Big data, Smart grids, Energy from waste, Shale gas, fracking, Affordability and customer legitimacy. Register - www.utilityweeklive.co.uk/free-seminars 21 - 23 April 2015 NEC Birmingham www.utilityweek-keynote.com Utility Week Live Keynote ™ Take an Outside In approach to the business of utilities. Learn from other sectors to identify opportunities and challenges. Book by 27 March SAVE £100 Book by the 27th March to save £100 per ticket Utility Week Members receive 10% off total ticket price with discount code UWMEM1 Limited tickets available, allocated on a strictly fi rst come, fi rst served basis Day 1 Tuesday 21 April - Change Day 2 Wednesday 22 April - Trust Day 3 Thursday 23 April - Resilience Andrew McMillan Former Head of Customer Service John Lewis Robert Symons CEO Western Power Distribution John Scott Director Chiltern Power Tim Yeo Member of Parliament at House of Commons Sir Neville Simms Former CEO Tarmac Peter Madden CEO Future Cities Catapult Simon Hay CEO dunnhumby Jonson Cox Chairman Ofwat Lord Deben Chair of the Committee on Climate Change Part of Change for Utility Companies: Day 1 (Tuesday), 21st April • Managing change & transformation • Leadership for change • Transformational utilities leaders • Skills gap in utilities Trust & Customer Centricity: Day 2 (Wednesday), 22nd April • Delighting customers • Regulation and customer service • Using data to understand customers • Utilities, politics and the media Resilience & Environment: Day 3 (Thursday), 23rd April • Utilities and climate change • Managing extreme weather • Fusion is energy's future • Changing paradigms of consumption

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