Utility Week

UTILITY Week 30th January 2015

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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OUTSOURCED CONTACT CENTRE SERVICES • strong heritage in delivering positive customer experiences • end-2-end customer journey experts across all sectors • we specialise in complex contacts unified across all channels • count on us for 24/7 and emergency services INDUSTRY LEADING PERFORMANCE THROUGH OUR SPECIALIST COLLECTIONS DIVISION • leading edge tailored strategies built on customer trust • treating customers fairly with empathy & understanding • the right solution for the right customer at the right time Echo Managed Services VIEW OUR PROFILE ON LINKEDIN FOLLOW US @Echo_MS Find your solution at www.echo-ms.com/uw It's all about #waterculture. Join the debate. INDUSTRY LEADING BILLING & CIS SOFTWARE • fully built for retail competition • working in partnership with 11 UK Water companies • talk to the experts - built for and driven by UK water New year, new challenges... Whether it's planning for the impacts of AMP6, getting fit for retail competition or preparing for the upcoming changes to SIM, Echo are specialists in water and we believe in working in partnership, helping you to place your customers at the heart of everything you do. WE'RE READY, ARE YOU? ®

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