OUTSOURCED CONTACT CENTRE SERVICES
• strong heritage in delivering positive customer experiences
• end-2-end customer journey experts across all sectors
• we specialise in complex contacts unified across all channels
• count on us for 24/7 and emergency services
INDUSTRY LEADING PERFORMANCE THROUGH OUR
SPECIALIST COLLECTIONS DIVISION
• leading edge tailored strategies built on customer trust
• treating customers fairly with empathy & understanding
• the right solution for the right customer at the right time
Echo Managed Services
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Find your solution at www.echo-ms.com/uw
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INDUSTRY LEADING BILLING & CIS SOFTWARE
• fully built for retail competition
• working in partnership with 11 UK Water companies
• talk to the experts - built for and driven by UK water
New year, new challenges...
Whether it's planning for the impacts of
AMP6, getting fit for retail competition
or preparing for the upcoming changes to
SIM, Echo are specialists in water and we
believe in working in partnership, helping
you to place your customers at the heart of
everything you do.
WE'RE READY,
ARE YOU?
®
