UtilityWeek
Interview: Jo Causon, CEO,
Institute of Customer Service
p8
WhO gOt What In
OfWat'S fInal
dEtErmInatIOnS fOr
pr14
p16
9th - 15th January 2015
thE BUSInESS Of UtIlItIES
a ChEap CapaCIty
aUCtIOn prICE COUld
COSt dEarly In thE
lOng rUn
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2015: the big squeeze